Over the past 4 months I have worked on building a tool for businesses to automate pricing integrations and start A/B testing their pricing strategy either on fragmented user base, or on a scale.
It has been online for a month now, with many people signing up for the product (both in beta and especially now).
I've initially provided pricewell.io for free using a coupon code that only charges a tiny percentage of the volume of payments that users receive, in order to create a large client base and receive feedback to enhance the capabilities of pricewell.
Currently we have 90 users that either have embedded pricewell.io into their website or they use our web-based app on a daily basis. I am trying to collect feedback from them, have them complete a 2min survey and create Trello public roadmap to ask me for more features.
They seem like none of my efforts have been effective. I see users using the product, but not responding to my emails. What should I do? How to get their attention in a product that they apparently love, but they don't share their experience with us to further create value for them? 🧐🧐