How to prevent churn for SaaS products? Some great answers in this tweet

Improve product adoption!

Remove cancel subscription button and request a call 🤣

This actually happened to me with one chat support saas.

So far the best cancel sub page was for Lemlist.

Some level of customer churn is inevitable, but you can draw super valuable lessons from every user who leaves. I think the most useful nugget of info on churn or when a customer leaves is to learn about the triggering event. Also, offer them the opportunity to pause the account or to demote it to "free."