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How to tackle negative reviews? Any mobile app devs?

I'm developing a new app. I failed previously with a microblogging app similar to medium with added steroids which faced bad reception for sluggish UI (I was not a mobile dev so I used ionic[I know its bad for a mobile-first app]). How do you avoid customer's negative feedbacks , handle new feature requests and reduce churn? Have you faced similar issues. How do you tackle negative feedbacks, churn? Can you suggest any tools.

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