How do you talk to your customers? What feedback do you listen to what you don't?
This week, I have mailed some of my customers who are actively using the product. I wasn't expecting many replies. But to my surprise, some of them answered with how they found my site, what feature is missing, etc.
I am completely puzzled at their answers. For example, one user requested features that I don't think relevant at all. How do you decide which feedback you listen to and which you don't? Are there some framework/stand questionnaires to sort through these?