How We Built a Government Services Portal – Lessons Learned

Recently, my team worked on Services Portal, a platform to simplify public service access. Here’s what we learned:

User Trust is Critical

People hesitate to submit personal data online. We added clear privacy policies and SSL to increase signups by 40%.

Performance Matters for Low-Bandwidth Users

Optimized images + lazy loading cut load time from 8s to 2s.

Localization Challenges

Even with English as an option, 70% of users preferred native language forms.

Question for Indie Hackers:

Have you worked on public-sector tech? How did you handle compliance/UX hurdles?