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How We Rebuilt Our Website & Knowledge Base

Hey IndieHackers,

we recently decided to rebuilt the Userlist website and merged our entire knowledge base into the main website. Our marketing website, our blog, and our knowledge base are now powered by a lean and snappy static website.

Besides the benefit of having a performant website, our main motivation was the positive effect on SEO of having all our knowledge base content on the main website. (Let's see if that works out in the long run)

Our new Userlist Docs knowledge base

Ultimately, we spent about a month on this, with most of the time going into revising and restructuring our docs.

We wrote about the process and some of the implementation details on our new and shiny blog. ✨

  1. 3

    Good job to the team 👏.

    I love the design and the process!

    We're definitely going to use some of this for our marketing-site redesign. It seems that many of the things you used can be transferred to a Hugo base website.

    Also the Github desktop integration thing is clever, I think we can use this if we need some help with our copywriting / proofreading from our blog.

    Quick question, how do you handle the discoverability of all this high quality content? And do people naturally jump from the documentation / web app to the knowledge base or do they need to be intructed to go there first?

    1. 1

      Thanks, @Daolf! 🙌

      I'm sure you can do all of this in Hugo as well. Let me know if you want any of our code snippets for inspiration.

      We link to the entire knowledge base in our app's top navigation, in our onboarding emails, as well as in explainer copy on blank slates.

  2. 3

    Great read and I love the design!

  3. 2

    @benediktdeicke Thanks so much for your technical wizardry on this! It's been a great project to work on.

  4. 1

    That makes sense Benedikt, but in terms of HelpScout not being able to auto-suggest articles how did you feel about losing that functionality?

    1. 2

      We were not using the Beacon before, so we didn't really loose that functionality.

      @harisenbon had the idea to push the generated content back into HelpScout via their API, which sounds really intriguing. We haven't tried it yet, but might give this a try down the road.

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