I built a failed-payment recovery tool for SaaS — want to learn from founders who deal with this
Hey everyone,
I built Dunphora — a tool that recovers failed subscription payments
for SaaS on Stripe (expired cards, insufficient funds, that kind of
thing). It's live and working.
Before I pour energy into marketing it, I want to understand the
problem more deeply from founders actually living it — not guess from
my own assumptions.
If you run a SaaS on Stripe, I'd love 20 minutes to hear your
experience:
- How often do payments fail, and what do you do when they do?
- How much revenue does it actually cost you?
- What's the most annoying part of dealing with it?
I'm not here to pitch — genuinely want to learn. I'll share back what
I find across all the conversations (aggregate patterns, numbers) so
it's useful to you too.
And if you'd actually like to try it, I'm giving early users 3 months
free and I'll set it up with you personally — but no pressure, the
chat is the main thing.
Website: www.dunphora.com
Comment or DM if you're up for it. 🙏
I like that you're treating customer conversations as the next step instead of assuming you already understand the problem because the product works.
I'll be interested to see which frustration founders bring up first without prompting. That usually turns out to be a better indicator of the product's real value than the feature list itself.
Appreciate that. You're right that the unprompted frustration beats the feature list every time a feature request is someone guessing at a solution, but the frustration is the actual problem in their own words.
Have you dealt with failed payments on a subscription product yourself? If so I'd love to hear what the first pain point was for you, that's exactly the kind of thing I'm trying to learn.
Good question.
I’ve mostly been looking at this from the outside — the interesting part to me is less the failed payment itself and more what happens after it: whether the customer retries, leaves, or never realizes there was an issue.
That recovery moment seems like where a lot of the hidden friction sits.
That's a sharp reframe — you're right that the failure itself is just the trigger; the real story is that "recovery moment" and whether the customer even notices. The "never realizes there was an issue" case is especially interesting to me, because that's silent churn — revenue gone without anyone deciding to leave.
Curious what's got you thinking about this from the outside — are you building something adjacent, or have you run into it on the billing side yourself? Either way I'd love to hear more about how you see that recovery moment.
Appreciate the context.
The recovery moment is the interesting part here, but I don't think I'd do it justice in a few comments.
What's the best email to reach you on?
Happy to go deeper — you can reach me at ims@normida.io (Normida LLC is Dunphora's parent company, hence the domain). Or if it's easier, I'm on X too.
Would genuinely love to hear how you see that recovery moment — it's the exact thing I keep circling back to.
Thanks! I’ve just sent it over.
Looking forward to hearing your thoughts whenever you have a chance.