I built a platform that replaces Jira + Freshdesk + Intercom for startups — here's why
I'm a solo founder and I've been building Resolvo for the past year.
It started out of frustration.
Every startup I worked with was paying for 5 or 6 different tools just to run their product and support teams. Jira for bugs. Freshdesk for tickets. Intercom for the customer portal. PagerDuty for on-call. A separate tool for the knowledge base. None of them talked to each other. Half the team's time was spent copying information between platforms.
The companies that could afford it hired someone to integrate everything. The ones that couldn't just lived with the mess.
I decided to fix that.
What I built
Resolvo is a single platform that covers everything a startup needs to manage their product and support their customers:
— Issue tracking with kanban, sprints, and burndown charts
— Customer support inbox with AI that summarises tickets and drafts replies
— Knowledge base with AI-generated articles
— Customer portal with roadmap voting and CSAT
— On-call scheduling and SLA management
— WhatsApp support integration
— Analytics across everything — agent performance, churn risk, SLA compliance
— Multi-brand support for agencies
All of it under one login. No integrations needed. No per-agent fees that punish you for growing your team.
The hardest part wasn't the code
The hardest part was deciding what NOT to build. When you're replacing 5 tools, the temptation is to match every feature of every tool. I had to keep pulling myself back to the question: what does a 10-person startup actually need right now?
The answer was simpler than I expected. They need tickets to not fall through the cracks. They need their developers and support agents in the same place. They need AI to handle the repetitive work. Everything else is noise until you're much bigger.
Where I am now
Resolvo is live at resolvogroup.com. I'm in the process of onboarding early brands — offering free access in exchange for real feedback and a testimonial if they find it useful.
No customers yet. No revenue yet. Just a product I believe in and a problem I know is real.
If you're running a SaaS or a startup and you're currently paying for multiple tools to do what Resolvo does in one place — I'd genuinely love to give you free access and hear what you think.
Hit reply or visit resolvogroup.com. I read everything.
— Asif, founder of Resolvo
What stood out to me wasn't the list of features.
It was this line:
"The hardest part was deciding what not to build."
That's the part I'd probably spend the most time on.
Because once a product starts absorbing multiple categories, it's surprisingly easy for early feedback to reinforce expansion even when the more important decision sits somewhere else.
The difficult part isn't usually adding the next capability.
It's knowing which conclusions actually deserve confidence before the product grows around them.