I built a support widget that turns messages into Discord threads (because I hate support apps)
The last early stage SaaS I’ve worked had a product full of bugs
Yes, it was bad. We tried to build fast, and our review process was not great. When you are starting out and try to move fast, these things can slide in.
Fortunately, The thing that saved us wasn’t perfect code.
It was fast support.
We always had a little support widget on the site, so the second something broke, users could message us. Most the time they’d tell us exactly what went wrong, we’d fix it quickly, and… they loved it.
It turned their initial frustration into:
“Wow, these people actually care.”
Fast support isn’t just a “nice to have”. It’s making your users stay.
I genuinely believe that easy access to support increases retention by a million percent (okay maybe not literally, but you get the point).
When users feel stuck and can’t get help quickly, they churn.
When they feel heard and see fixes happening in real time, they trust you more, even if things are still a little rough.
The problem: most support widgets still kinda suck
Every time I used one, something bugged me:
They’re ugly
Customization is limited
You need another inbox to monitor
And another tab to keep open
So I built Donkey Support — a lightweight support widget that sends website messages straight into Slack / Discord / Telegram.
How it works:
Add the widget to your site (script tag or React component)
Connect Slack / Discord or Telegram
Each new conversation becomes a thread in your chosen channel/server
Reply there → it syncs back to the widget instantly ✅
No extra helpdesk. No per-seat pricing. No bloat.
Just support that fits how small teams actually work.
Curious: how are you handling support today?
A full helpdesk?
Shared inbox?
Email + vibes?
Something custom?
Also, if support lived inside Slack/Discord/Telegram for you… what feature would make it a complete no-brainer?
💋, Sjors
Congrats on the launch, looks solid. How are you currently thinking about acquiring early users and gathering feedback?
Hey mate, sorry for the late reply. I've been lucky to get some organic in, people have been actively searching for a tool like this. So what I'm doing now is trying to improve my SEO, so that my target audience can find me more easily in search.
That’s a good sign actually. If people are already searching for a tool like yours, improving SEO will definitely help over time.
One thing I’ve also seen work well alongside SEO is being present in places like Reddit where people discuss the exact problems they’re trying to solve. When your tool naturally comes up in those conversations, it can bring in early users and also help your brand get discovered more in search later on.
I help founders do this in a more structured way, finding the right discussions and positioning the product where people are already looking for solutions. If you're curious, I’d be happy to share how that could support what you're already doing with SEO.