I'm Rhys, the founder of Consultily.
Some of you may have seen me around before, and that's great because, you'll know how long I've been around trying to make this work.
So, I started Consultily in January (You know, that "new year, new me, new project" feeling haha).
The original concept of Consultily was to create an on-demand marketing consultant "platform" where a business could come along with their marketing bottlenecks and "we" would connect them with a consultant that fitted their business for a flat monthly fee.
And well, that failed hard.
I'm a Marketing Consultant myself and have been for many years. I decided to start Consultily because I was fed up with the inconsistent work which I can honestly admit now, was all my fault.
Unfortunately, as a consultant, people love to hire you when and where they need you.
So, I wanted to attempt to give myself more financial security, improve my marketing knowledge further and create a business without really distancing away from the job I was already doing.
Anyway, let's move forward...
I spent the month putting together a website on Tilda and honestly, now I look back at it, it was shocking haha. I spent way too long trying to perfect something that honestly, could not be perfected.
These months were full of LinkedIn outreaches, cold email outreaches and a few odd direct outreaches. I'd have calls scheduled with interested prospects but after the call, 90% of them just didn't want to know because I didn’t really know how to sell the service, it was too broad. I think I signed 2 clients at £99 for the sake of it, the issue was that they were not my ideal client so, I knew in the long term, they wouldn’t stick around.
Anyway, I was excited that I had my first 2 customers but, I had no idea what the next steps were.
With the same outreaches running, I closed a few more clients but had also lost a few. It didn't seem like I had done anything wrong in regards to the consulting itself, the feedback was great, it just seemed that the businesses that were signing up were not my ideal customers and they were not ready to commit to that monthly fee.
I decided to launch on ProductHunt and honestly, I thought this was the eureka moment just like most others would. To be honest, it actually went pretty well, and I ended up with 170+ upvotes, a tonne of traffic, some great feedback a few spammy emails asking me to do interviews but unfortunately, no new signups/trials.
So, after the previous few unsuccessful months, I was ready to throw the towel in, I didn't let anyone know this but, I'd just had enough. I was fed up with the constant chase of finding new clients, dealing with businesses that I didn't really enjoy dealing with and of course, at the time, the dreaded COVID-19.
Let's get a little personal, I went through a breakup, financially things were not great and I was stressed. I didn't work all month, I'd be away from the desk every day distracting myself, finding random things to do and generally, just got a little lazy.
July hit and this is where things changed a little bit, after a month of wasting time I'd come to the conclusion that either I get my sh*t together or sit back and watch everything slowly fall apart.
So, on the 1st of July, I pulled out the pen and paper and came to a few conclusions:
With those notes on paper, here is the action I took:
I was motivated, I managed to get all of this done in around 48 hours and outreaches were launched straight after. I didn't have time to sit around this time. It was either make it work or start applying for jobs.
Day 1 found me 3 interested prospects, I was excited, I hopped on the discovery calls the next day. I enjoyed the calls, they enjoyed speaking to me and because I'd managed to show how much value I could add to a SaaS business already through the website itself, they all closed on the call.
This continued for the next week or so and that was it, I was full, I had no more space left on my calendar for new clients. I’d actually achieved my year-end target in 2 weeks. Essentially, the target at the start of the year was to not have to look for work because I had enough work to keep me going and referrals came to me.
So, here’s a summary of what I’ve learnt:
So, I hear you - I'm fully booked, what's next?
Consultily now has a waiting list on the website and there are a few companies already currently on the list from referrals. So, worst case, if a client drops off I have backup clients at the ready.
Also, I'm currently in the process of creating a productized service to help SaaS companies get new users. So, sort of an agency/productized service. Anyway, that’s the next move and I’m sure I’ll update you all once it’s ready.
Anyway, that’s me, I’ve probably bored you all but there’s just one point I want you all to remember.
DO NOT GIVE UP.
If you want me to bore you more, you can follow me and my journey on Twitter here.
If you have any questions, feel free to drop them in the comments below.
Congratulations, Rhys!
👉 This. "...either I get my sh*t together or sit back and watch everything slowly fall apart"
Thank you, Ekaterina!
Found this a bit late (late my indiehackers standards it seems haha...)
Just read through this and I can relate to the feeling you had in May and June. I’m currently having those exact feelings and they are largely due to the fact that I’m not getting customers.
I was almost going to hit the back button and not read through all since it’s 1 am here and gotta get some sleep or at least try to for once 😅. Gotta say reading that might have saved my startup/business. That kind of info is hard to find on the internet for free and just the story alone is motivating. Going to do those same steps in the morning for sure.
Ps. Would love to connect somehow if you got some contact info? :) Sad that indiehackers don’t have any pm feature :/
Pss. Congrats Rhys!
It took me a few hours to write this update post because quite simply, I'm terrible at writing but, this comment just made it all worth it...
Do you have Twitter?
I do indeed. Not using it much at the moment (I know I should heh...)
Name there is @meellbn
Just followed you, follow me back and drop me a DM so we can have a chat :)
This is a great story. Congrats @Consultily. Keep up the great work!
Thank you, Gordon!
This is amazing! I didn't know you could launch marketing consulting on product launch. Also, the link to your website isn't anchored to the word "here". Can you drop it somewhere for us? Just followed you on Twitter. I also own a marketing agency. Doesn't seem to be exactly the same as what you have but we have some similarities :)
It’s working for me but here it is just incase https://consultily.com
Congrats Rhys!
Thank you!
Summary: Laser Focus approach is the key to Success! Thanks man for sharing your story. I'm taking my pen+paper out.
Yup. Essentially laser focus + niche down.
Hope your pen + paper session goes well.
Congrats man! Really cool story, keep pushing/pivoting/iterating. Love it! thanks for sharing :)
Thank you, Matthew!
Great story, thank you for sharing! Keep pushing hard :)
It seems you have found a way to get a constant flow of customers for your consulting service, it's a huge milestone! I've tried for 3 months to rationalize my consulting offer but I haven't found my niche yet, it's so depressing some times :D
That was the idea. More clients equaling less risk. The stability of Consultily now takes a huge weight off my shoulders.
Anyway, get that pen and paper out and I hope you find your niche.
Wow. That's a miracle. I hope you have more success :)
Thank you!
Nice, this gives me motivation! I'm at your January stage of product building :)
Good luck! Hopefully reading this will help you reach your goals faster than I did.
Thank you for the useful information Rhys. I hope you can grow Consultly into a bigger success. Your website says: Unfortunately, due to high demand, at the moment (hum! Of course...), I'm currently not accepting anymore clients.
That means you are not building a system, you are just giving yourself a job. What if the clients you are turning down don't come back when you want them? Perhaps you should partner with someone or hire them to help you manage the demand and grow Consultly.
I intended for Consultily to go that way but, the clients wanted to deal with me.
I’m happy with Consultily providing me consistent consulting work.
Instead, after working with so many SaaS companies, I intend to develop a package which will support them all. This will be the scalable side of the business.
Basically, an agency to deal with those that don’t want a consultant but instead want the work done for them.
Luckily, I already have a few larger prospects that have asked for this.
Congrats Rhys - to you for staying around and finding your best niche audience!
edit: I would change the icon in the waitlist signup form to something more cheerful :) Now it looks sad and kinda depressing!
I'd change it but, it's converting so I'll leave it for now aha.
Thank you, Bart!
Very cool! Love the journey and good reminder for the rest of us here to keep going!
Glad you liked it! Wanted to be open and honest as it's not always an easy ride.
Enjoyed reading that, great to see the breakdown by months. Super insightful and must feel good to be fully booked.
Thanks for sharing.
Glad you enjoyed it, Harvey!
Yes, it feels great to be fully booked and have prospects already putting themselves on the waiting list.
Great write up and insight! Thanks 👍
Thank you! Hope it helped!
I really like the idea of your service for our Saas, but your pricing is way too high for us.
If my pricing is too high, just hop on a free 30 minute consultation with me.
Happy to help where I can and it also helps me gain valuable insights and additional knowledge.
ok, will schedule a call for next week.