I just added a layer of service to my product with 1k mrr

I started docustack.ai an year back, helping support teams to leverage ai to reduce costs. We have built three products and have 1k usd revenue mrr coming from that.
Recently one of our customers asked for service - agents who can respond and call on their behalf. I always thought operations + product can be a great enabler. Just started that as an offering.
Wanted your inputs about that? Would you want to outsource your customer support outbound/