A customer of mine decided today to contact his credit card company and tell them that I fraudulently charged 3 months of service to his card, at $30/month. When this happens, Stripe automatically removes those funds from my account, PLUS it adds in a $15 fee per charge. It all adds up to $135 dollars gone in a minute.
I'm using Stripe and the guidance is basically nil on how to dispute the chargebacks. I have no idea what to submit as "evidence" and I usually end up ignoring the chargebacks. 😭💸
What do you all do to handle chargebacks? Any advice on what to submit?