Hey guys... First off I hope all is well. I know it is tough from everyone out there and the unfortunate impact of this pandemic is probably months away for most businesses.
I run a company called Switchboard Live (www.switchboard.live); we built a platform that makes it super easy for a user to publish live streaming content to all of their social channels (Facebook, YouTube, Twitter, Twitch, etc) simultaneously. There is a couple of terms that represent this new sub-category that we helped to create; multistreaming, simulcasting, multipublishing, etc..
We are in an industry segment that is actually getting a tremendous amount of inbound due to obvious reasons; as people are scrambling to learn how to go from in-person to online while leveraging some form of streaming video in some capacity.
We've gone through a ton of transition over the past 18 months. I can def can share the details over a ZOOM call if/when needed, but long story short, I am looking to rebuild the team. And one of the obvious lessons that I learned during this journey is to start with the customer :)
So naturally, I need immediate help in the areas of customer success, getting interested users to that ahh haa moment, and then supporting them with great content to ultimately become a raving fan.
If interested to learn more, please ping me.
Be well...
I’m definitely interested in coming onboard with the company. I have over 10 years experience in customer service and sales.
Send me an email and lets set up an intro call.
Hey Rudy,
Sorry to plaster my own stuff on here, but I am currently experimenting with a customer success tool at ttyu.co. Should help figuring out which people to talk to (in your case engaged, but very fresh users).
I used the same principles in my other sideproject and use it to reach out to longterm users every day (resulting in a lot more customer successes)
I will def take a look thanks for sharing; it seems very relevant.
Hey Rudy!
I'm a marketing/product/growth guy that also tackle CS. Have worked in the social media management tools space as well. Switchboard looks cool—I'd be interested in chatting!
I sent you an email.. lets chat..
This comment was deleted 6 years ago
got it thanks.. I'm def open for an intro call to learn more.