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Immediate HELP needed; Customer Success & Digital Content Marketing

Hey guys... First off I hope all is well. I know it is tough from everyone out there and the unfortunate impact of this pandemic is probably months away for most businesses.

I run a company called Switchboard Live (www.switchboard.live); we built a platform that makes it super easy for a user to publish live streaming content to all of their social channels (Facebook, YouTube, Twitter, Twitch, etc) simultaneously. There is a couple of terms that represent this new sub-category that we helped to create; multistreaming, simulcasting, multipublishing, etc..

We are in an industry segment that is actually getting a tremendous amount of inbound due to obvious reasons; as people are scrambling to learn how to go from in-person to online while leveraging some form of streaming video in some capacity.

We've gone through a ton of transition over the past 18 months. I can def can share the details over a ZOOM call if/when needed, but long story short, I am looking to rebuild the team. And one of the obvious lessons that I learned during this journey is to start with the customer :)

So naturally, I need immediate help in the areas of customer success, getting interested users to that ahh haa moment, and then supporting them with great content to ultimately become a raving fan.

If interested to learn more, please ping me.

Be well...

on March 19, 2020
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    I’m definitely interested in coming onboard with the company. I have over 10 years experience in customer service and sales.

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      Send me an email and lets set up an intro call.

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    Hey Rudy,

    Sorry to plaster my own stuff on here, but I am currently experimenting with a customer success tool at ttyu.co. Should help figuring out which people to talk to (in your case engaged, but very fresh users).

    I used the same principles in my other sideproject and use it to reach out to longterm users every day (resulting in a lot more customer successes)

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      I will def take a look thanks for sharing; it seems very relevant.

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    Hey Rudy!

    I'm a marketing/product/growth guy that also tackle CS. Have worked in the social media management tools space as well. Switchboard looks cool—I'd be interested in chatting!

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      I sent you an email.. lets chat..

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    This comment was deleted 6 years ago

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      got it thanks.. I'm def open for an intro call to learn more.