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Improve conversion rates with an alert system that notifies you about struggling users

Increase conversions by implementing alerts that tell you when users are spending too much time on particular tasks.

Alex Turnbull of Groove ($500,000/mo) made customers 350% more likely to convert when he began using these “red flag metrics” to tell him when a customer was having trouble with his app. His team built a simple alert system and reached out to struggling users via email to ensure they had a good experience. These emails got a 10% response rate, and 30% of the users were still customers after 30 days — more than 350% higher than their average free trial users.

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posted to Icon for group Growth
Growth
on December 20, 2019
Trending on Indie Hackers
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