Interesting churn behavior after 3 months of being inactive on my SaaS project

I stopped working on updates on my own SaaS systems and the churn rate went by 50%. The only people that stayed were because I created a bond by making a person-to-person interaction/call.
Interesting, I will start delegating more to dev rather than sales/campaigns.

Has anybody experienced another behavior on churn rates?

PD: BTW, I won't be inactive anymore.