Most feedback tools I've tried are either packed with features and expensive, or so simple that they're basically just a form. I wanted something in between.
With Lenss, you can:
Collect feedback directly from your users
Use a plug-and-play feedback portal or integrate it directly into your app with the API
Let users submit feature requests, bugs, and general feedback
Automatically group related feedback together to surface recurring requests and issues
Automatically prioritize the most critical and urgent issues
It's built with SaaS founders and small teams in mind, without the enterprise pricing or complexity.
I'm offering a 14-day free trial with no credit card required.
If you're currently using Canny, Featurebase, forms, or something similar, I'd be especially interested in hearing what you think of Lenss.
https://lenss.app
The “in between” positioning is clear, especially compared with the two extremes you described. The automatic grouping and prioritization also make Lenss more than a simple feedback form.