When I have a problem with a service, I find it really annoying that almost all companies now use a Help Center with hundreds (or thousands) of articles for me to find my own answer, or use chatbots that only redirect me back to the same help center articles.
Now everyone avoids human contact. I understand that this saves costs and is more efficient for certain cases, wouldn't a chat with a human be more satisfactory? Instead of a ChatBot, something like a ChatHuman. Has anyone worked on an idea that could solve this? Do you think there might be potential to create a better solution?