“It is not broken, it just works really bad.”

It is my daughters birthday today. Yesterday I was at a store near my house to buy a small present. I like to shop in the neighborhood, to support the nearby, instead of buying online.

It was near closing time, and the store lady was wrapping things up, while I was wrapping my present. The tape dispenser was making me furious. Instead of cutting the tape neatly, it got stuck or huge lengths came off.

As a good user of their services, what do you do? You report the problem, they probably don’t use the machine themselves often. “Can I offer you a suggestion? Could you please replace the tape dispenser? It is broken.”

After a quick inspection by the store lady, her conclusion was; “It is not broken, it just works really bad.” I think I'll add this one to my repertoire when doing customer support for my startup. 😉

Cheers,
Arjen