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IT Staff members here? Could you help me validating my product?

by aclarembeau

Hi everyone,

Thanks for building that awesome community. I've just joined it. And, it looks to great!
Currently crafting a product to help IT managers doing their job I'm looking for people active in this sector who could give me some ideas and feedback.

My product is named Fiwit (https://www.fiwit.io).
Basically, it contains two features:

  • IT asset management
  • And, a helpdesk software

And, I'm looking for feedback about my product.

I've got a bunch of specific questions:

  • Does it look like something that you would need in your day to day job?
  • Do you already use existing solutions for that? Are you satisfied with them?
  • If you're feeling my product is filling a gap, could you tell me what do you think about it?
  • Is it good?
  • Is it easy to use?
  • Would it benefit from some specific features to help you in your day to day job?

But, I'm also looking about honest comments about anything that you feel relevant: the marketing, the aspect, or, anything else (I'm very open to criticism).

That would be super useful to help me improve my product

All the best,

aclarembeau's avataraclarembeau
on March 5, 2020
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  1. 1

    How is this different from freshdesk ?

    shivaenigma's avatar shivaenigma
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    7 years ago
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    1. 1

      Freshdesk is a general-purpose ticketing software. Fiwit aims to be focused only on the internal IT helpdesk, which has different requirements.

      Let's take a simple example:

      • In traditional helpdesk software, users are not asked to submit their request in a very structured way. If you're using for instance to handle the support for your product, that could be very convenient.
      • In an IT helpdesk, that's different. IT agents may expect a bit more of efforts from their users to fill in the tickets correctly in order to create them (requiring less effort for the IT agents).

      So, my software can be more compared to Jira Service Desk.
      I believe it wasn't clear from the website? Did you have a look at it?

      Thanks a lot for your feedback

      aclarembeau's avatar aclarembeau
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      7 years ago
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  2. 1

    We use Kaseya BMS and planning to move to Connectwise once they fully are integrated with Continuum RMM.
    For MSP like us, we like to automate repetitive tasks like update management, patch management tasks, get notification when a backup fails (thus create ticket), get notification when server goes offline (create ticket), support email to ticketing, time spent on support (track automatically), etc.

    If you software doesn't integrate with RMM agents, AV, Advance AV, knowledge base like ITGlue then chances of someone use it would be less. Or, when they would grow, they would leave for different more mature product.

    I hope my comments helps.

    imomin's avatar imomin
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    7 years ago
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    1. 1

      Hi,

      Sure, it helps a lot!
      Got a few questions about your specific case. If you have a bit of time, can you have a look at them?

      Especially, from what I read, it seems that you're working in a "quite-big" company managing a lot of "servers". Could you confirm my hypothesis?

      I'm drawing that conclusion from the fact that:

      • you seem to need a pretty advanced solution, which is probably not needed if you're managing, let's say, even a few hundred devices
      • moreover, the RMM system seems like a good way to handle advanced IT assets, like servers, and, much less traditional IT hardware (like laptops), which are often managed through other solutions, like active directory

      Am I wrong?

      aclarembeau's avatar aclarembeau
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      7 years ago
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