Launched SupportBridge: AI drafts safe replies for customer support, but humans always stay in control (max 1 reply rule)

by Harsh Garg

Hey Indie Hackers 👋
Harsh here from Surat. Just submitted SupportBridge to PitchWall and it's now live!

The problem I saw
AI support tools over-promise → hallucinations, infinite loops, wrong refunds, and customers keep writing "human agent". In growing SaaS teams (50-150 emp), repetitive emails lead to agent burnout, but also lead to loss of brand trust.

Solution
SupportBridge is email-based controlled AI:

Max 1 AI reply per ticket (only safe cases in polite draft).
Risky/repeat cases (billing, refund, angry customer) → auto escalate to human with full context.
No chatbot, no SDK – just forward email to support@ (5 min setup).
$249/month flat (no per-agent cost like Zendesk).
14-day free trial.

Current status

Live on PitchWall: https://pitchwall.co/product/supportbridge
Website: supportbridge.tech

Looking for

Honest feedback: Would the Max 1 reply rule be useful?
Update (March 30, 2026): SupportBridge is now out of early testing and live in pilot. Several teams have already started their 14-day free pilots. The product is stable and ready for more users.

Suggestions on pricing, features, or outreach.

Check it out and let us know what you think! Roasts are also allowed 😅
supportbridge.tech
PitchWall listing: https://pitchwall.co/product/supportbridge