Almost of co-founders or project managers understand why talking to users is so important.
There are times when in your company, you are not allowed to talk to users or customers.
Sometimes it’s because the sales heads want to control all such access, or maybe it’s because marketing is supposed to be the interface with the customer, or perhaps the product is sold through a channel.
You should first try convincing your company authorities to change that policy or allow you to speak to customers, If that doesn’t work, dust off your resume and find a place where you can practice your craft and have a shot at creating successful products. It is important for PM’s to spend time with users and listen to what they need, how they manage their day-to-day, and understand their problems so you can build products that solve them.
What we can do for you: