Looking for honest landing page feedback
Here's a link to my website, Studiostack: https://studiostack.co.uk
I'm hoping the good, honest souls in the IH community can help me out here with some feedback on my landing page.
Specifically, I'm looking to answer:
- General thoughts on the aesthetics
- What impression does the page visuals give you of the business?
- Is it immediately clear what the business is/offers?
- To what extent the LP answers any questions you have about the service
- Is it clear what the next steps/CTA is?
- What, if anything, is missing for you to take the next steps?
- What, if anything, works well on the LP?
- Are there any blockers or deal breakers to kill your interest in the service?
I need brutal honesty - without it, there's no improvement.
Sincere, and advanced, thanks to everyone willing to chime in and share their thoughts here. It's greatly appreciated.
I expected the "What's included" items on the pricing page to be clickable.
I also wonder about the "unlimited" promise. Everything has limits. 😉
Consider changing the sub-copy that reads, "Get unlimited graphic design requests as and when you need it, delivered super fast, for one flexible monthly price," to "Get unlimited graphic design requests delivered super fast, as and when you need them, for one flexible monthly price."
Hi @Parker_Content - thanks so much for taking time to feed back!
I can see why you thought the 'What's included?' items were clickable. Now you've pointed it out, that's obvious to me. Sometimes when you're in the thick of it, you can't see the wood from the trees.
Can I ask, given that you had wonders over the unlimited promise, did anything else in the LP answer those queries? Or was there info missing to better inform you?
Finally, thank you for the sub-copy tweak suggestion. Out of curiosity, what about your change makes it more appealing for you? I'm just trying to better understand the thinking behind it.
Again, you've really made my day with your feedback. I can't thank you enough
I guess I'm not convinced that a you can meet the demand of a literal unlimited number of requests. What if someone makes 100 requests in a month? 1000 requests? How is unlimited deliverables sustainable? 🤔
Re the subcopy tweak. I'll be honest that's just a gut feeling. The copy seemed awkward when I first read it. I'd be interested to see what others think.
Thanks for coming back to me on this. I think your concerns are echoed a few times throughout the thread from others, so it's definitely worth addressing.
The business model of unlimited is a value proposition, more than literal. If I can make an analogy, it's like when people go to an all you can eat buffet. They don't go there to literally clean the restaurant out; they go there because they know:
This model is exactly the same. We work on 1 project at a time; first drafts are ready for review in as little as 1-2 business days (for smaller projects), and then we revise, get it to a completed stage and move on. Then rinse and repeat.
So in your example, if someone (which has never happened) dumps 100 projects in the dashboard and says "I need this done this month", they'll be told no, because it's a ridiculous expectation.
And if we were ever met with push back to that by "But you said it's unlimited!" - Yes, because it is unlimited. We'll do as much as we can for you in the month, under the business model we operate within. That means you know the price you'll pay for a reasonable, logical amount of work in a month, with no worries or concerns over being charged extra for changes. It doesn't mean we'll get through it all in one month.
It's an affordable alternative to pay per project, but it's not an alternative to common sense. Anyone with that outlook would be quickly turned away, because they'd be unreasonable.
Hello Norrie,
In my Company we are very interested in changing the whole aspect of the website, the whole UI experience, the landing page, backoffice, everything. So we're studying different options on how to approach this as we're not yet big enough to afford such big of a change yet. So checking out your website, at first I was intrigued. Let me tell you why I would not make contact brutally honest as requested, with hopefully some ideas of improvement:
1- The brands and portfolio do not match the expectation I feel from the plans. What do I mean by that, it gives me the impression that it's one person who worked at/for these brands, and will take multiple fronts of work let me imagine 3 customers at that paying rate who will expect full time commitment each. As a business model I imagine 3 customers paying the normal salary of 1 who I would be competing with and a very unhappy designer trying to manage his time.
2- I understand why a monthly subscription seems like an enticing business model, but I would not suggest it here. If you'd really want to pursue that, I'd recommend exploring something more "matching". I'd read a bit more about the topic to get ideas. To me it feels like the design topic is on itself is already good as a recurring thing. If the work is good, people will keep asking. And if there's a good match between quality and price, people will word of mouth share. If I had a subscription, feeling what I mentioned on 1), I would not share with anyone afraid I'd just be giving you more workload.
3- I don't know if it's possible or understand enough about design work to be sure about what I'm saying but, as a possible customer, I'd like to see more info on the tasks. For example, assuming I'd subscribe, It says infinite this and that, but how many can I get in a Month? What am I paying in terms of value, when will I get it, and what is needed from my time? This using the normal rules like, could be awesome but take a long time to get it, could be acceptable but very fast to deliver, etc.
4- Quick answers are very important today. Instead of a chat window that says "we will be back online later today", I would put a whatsapp button. Works wonders for us and nowadays I myself when looking for different providers of a service for example a transportation service, usually open 10 websites, and close directly those that don't have the whatsapp button.
Overall, I think the website looks great, very direct, self explanatory, I would add some "wow" effects like paralax or so, wouldn't change the portfolio because as it stands, it builds trust and being "small" (if that's the case) is not a bad thing, it also means agility which is what many look for. And I would also definately change the cost model. As a customer who has a ticketing platform business, I myself know many event organizers who constantly need materials for each event. If you had like, a cost calculation tool that one could come to your page and calculate "I want to make a simple brochure with an image and texts" or "I want to redesign my website, I want special effects like caroussels, or not, etc"... then this tool would give me for example a possible completion date and the cost. Don't know if it's possible but It would be kickass and much more interesting in my humble opinion. Feels like you already have the setup for those questions in your "submit your brief" thingy anyway, could just turn that into a calculator and place on the main page.
Hope you don't hate me, I'm new in these parts and wanted to contribute. Hope I added value. All the best wishes!
Honestly @PalmaG I cannot thank you enough for that in depth feedback. It's brilliantly helpful. Can I ask a couple of follow ups based on what you've shared?
Would the WhatsApp chat functionality bother you if someone didn't get back to you due to it being the middle of the night in their timezone, for example? Or would you have expectations of a suitable response time? If so, what would that be?
It sounds like your biggest blocker to doing business with a model like this is the idea that it's subscription based? Is that accurate of me to say? The notion that you'd be against the idea of sharing your designer (whom you're paying for) with other businesses? If so, how does your (really interesting) idea of a cost per project calculator handle that? Because you'd still have the issue of a designer working on your project, as well as other peoples.
This is super fascinating feedback, and I'm so grateful you've taken the time to share it. Thank you.
To me the subscription plan in this case, makes it look like an attempt at freelancing multiple customers and trying to garantee a salary. It does not look like a website providing a service. Where as the calculator thing or something similar (was just an idea), would continue the story the person is living when visiting your website. Example: I want a quick flyer, what do I need to do, where do I upload stuff, when can I get results and what's the cost.
I wouldn't mind at all getting a whatsapp reply the next working day. Although if it takes longer, other competitors will probably reply faster. Other than that, I usually don't have any expectations tbh. I think people just care that it's simple and direct.
Hope it helps!
My only thought is to move the examples up higher in the page, I scrolled for a bit through the testimonials, then went back and clicked on pricing, then scrolled around to find examples.
It seems like a good price, but still it is a bit unclear on what the price -> work ratio is. Can I request a bunch of things every day continuously for the month? Or is it a single piece of work at a time? I think I found the answer in the FAQs but it is still not entirely clear.
Hey @swiftfoxsw, thanks a lot for your feedback and input. I think your sentiments are definitely shared with others, and I agree there needs to be more prominence on the portfolio, for sure.
In terms of the work ratio, you can absolutely make as many requests as you want to make. The team works on each task one at a time, prioritised by deadline. Obviously, we only work standard working hours, Mon-Fri, so there's always physical and logistical limitations - in the same way that there'd be for a full-time designer, in house.
What's unlimited is the number of requests you can make. Each plan gives you access to one designer, so the limitations come from how much one designer can reasonably get through each month.
I guess the best way to think about is like a design retainer, in that you're paying a set price each month and we'll work on whatever you need us to work on. There's no hidden fees, added costs or restrictions to amount of work you submit. We'll just work on it and get as much as we can done in the month (without compromising on quality). At the end of the month, if you renew, the work continues. If you don't, the work you've requested that didn't get started before your plan expired doesn't get done.
It's worked well for the clients who've used us so far, and we've not encountered any problems. Our Sales Director tends to have a requirements call with prospects before taking a plan out, and if the fit isn't there (work volumes are too high for 1 designer, or the type of work they need isn't suited for this sort of service, etc) then we're honest about that and don't sign them up to a plan.
That makes sense, definitely sounds like a cool service and the pricing , though currently out of reach for my side project studio, is crazy low compared to even hiring a part-time or contract designer. I'll definitely keep it in mind for the future if one of my projects takes off!
A 5 min feedback: The website is lovely. Love that you have a single action, and have button to take action all over the place, so consumer doesn't miss it.
I see repetition of "Perks of the plans.". One is textual only, and other is with photos. I love the latter, and the former is too wordy. The latter wins, as I don't really know just from text what is "Studiostack dashboard".
There are lot of words, and that makes me conscious and being forced to read before making the purchase, to be sure I am not missing out on anything. With all that reading, I am going to take 10 minutes to understand your product. I would say you can cover all of this in a video and with video linking to a separate page to show all those details.
Also, I am not sure if there is a way to offer a sample trial to the folks, as this is a contract based work, but I would love to try it out before spending 1400.
Thanks so much for your feedback, @dsquare! All valid points, and I'm definitely starting to see a pattern emerge on the sheer volume of the content. It was initially made that way for SEO purposes, but there are other ways to achieve that (blog articles, sub pages, off page, etc) that can keep the main page content lighter.
We've had internal talks about free trials/money back guarantees and we're hesitant for the reason you mention, just because there's always a risk it can be exploited by bad actors. But that shouldn't stop us, if the rewards outweigh the risks!
Lots to think about. Thank you very much!
Looks neat, love the colors. I would say the website is a bit too wordy though so maybe reduce it to make the landing page more simple.
Thanks @pb24578, I'm seeing that about the volume of words quite a bit now - I think there's definitely work to be done there. I really appreciate you chipping in.
The What's Included items on your page looked clickable and almost tricked me into doing so. The verbiage on the website could be a little more concise too in my opinion.
Thanks for offering your insight, @shivammahajan100! I really appreciate it. Both your points are valid; I completely see what you mean and do agree.
Hi Norrie,
Thank you for sharing your work here. Brutal honesty might be a bit too brutal, but as long as it helps I'd go for it as well :)
My general impression as a marketer - I've seen many websites like this. I personally missed your personality, individuality - you as a brand, as a service provider. It's a good website, but good and "wow" or "this looks interesting" are different. As as you offer a service in such a creative area as design is, probably you need to wow people - that's just a market reality, unfortunately or not.
You should be reminded or different, and I am sure you are exactly that.
As per a tiny detail, someone here in comments mentioned not liking the two line intro text. One way of addressing the issue and making people actually realize in a sec what this website is about is by adding the underline to "Unlimited graphic design" and maybe have it in green - so then the CTA button and your service get aligned.
Hope this helps :) Wishing you a huge portfolio of interesting design projects!
This is exactly what I needed to hear, @technuf - thank you! When we were putting it all together, I felt underwhelmed by the visuals and the aesthetics. Is it clean? Sure. Is it user friendly? We think so. But it felt a little bland and safe to me. We pushed on because it's an MVP and we wanted to prove the concept at scale, and because I'm my own worst client (isn't every designer? 😅) I figured we'd let the market confirm or dispel my gut feelings on it.
I've since heard a ton of "it's nice", "it's clean", "it's fine". But also a lot of "generic", "bland", "simplistic - could be more creative", etc. I think it's all valid.
For us now, it's a case of finding that sweet spot between clean, functional, user-friendly, effective; and exciting, creative.
Thanks for contributing!
I am happy to help! Has there been any progress so far? How are you doing?
Hey @technuf, thanks for checking in. It's been a slow burn throughout April and May, in truth. We've had between 1-2 demo calls per week, but haven't closed anything. There's no immediate negative feedback; in fact it's all been positive, but no closes yet. That suggests to me that either:
The prospects we're speaking to aren't being honest with us about their reservations (almost certainly going to be an element of truth to this); or
The nature of the service moves at a slower pace, and we just need to bide our time.
Either way, it's leading to a reduced financial runway, so we're having to tread carefully and re-evaluate things.
Thanks for sharing! I will just go through your points:
Keep up the good work!
This is super helpful, @PhylomatX - thank you for taking the time to offer this insight. I take all your points on board! Everything you've said makes perfect sense, too.
If I had one follow up question it would be to scratch my own curiosity and ask why, specifically, you don't like the double line header?
Hard to say, it was kind of irritating the first time I saw it. It's not that I hate it and it contains important information, but I was kind of a little put off when I first saw it. I think my brain is just used to see a one-line header and then it was negatively surprised to find something with black background above that ;)
Nice, thanks for clarifying! And again, I really appreciate your feedback : )
You could return the favor and give me feedback here: https://www.indiehackers.com/post/roast-our-community-platform-for-learning-17f9e597d3 ;)
Congrats on the launch!
Before I share my feedback, just be mindful that not all of what folks are saying (myself included) is a real issue. Look for a common denominator.
Anyway, here goes my feedback:
... and that is about it, honestly!
I get a clear idea of what the business is about and whether I want to use it. Testimonials really help. Portfolio is there. CTA is there (I love that it is using Calendly instead of a generic form where I have no idea when to expect a reply).
Thanks so much @dmitryzaytsev, I really appreciate it. I completely agree with your sentiments on the feedback. My background is UX (research as much as design) and looking for clusters and patterns is definitely my goal.
What you're saying about shortening the wording makes a ton of sense, too.
Looks very good and professional to me. I have some criticism and suggestion, but it's minor stuff and for an MVP I'd say "ship it".
There's a lot of copy, while for a design-focused service your portfolio should be first and foremost. Talk a little about those projects in the carousel. An image is worth 1000x lines of copy.
Along the same lines, there are screenshots of the collaboration tools, but if I'm looking for a designer, I care more about their design than their project management workflow
The "Plans" section is a little cramped, and the convention is to show the three different tiers alongside, while this has the three different prices (and only one tier) alongside, which is a little confusing and I was wondering at first sight why the three tiers are so close in price
You probably need different tiers, not all unlimited. I would not buy nor need unlimited design for 1.5 grand a month, but I'd pay 500 for 10 hours of design a month.
I would definitely use your service (if I could afford it)
Good luck!
Thanks @stravostino - that feedback is super insightful and really helpful. Your points about the price tiers is a great one.
Putting it back to you, out of curiosity, I know you mentioned you'd definitely use the service if you could afford it. What's affordable? Is it the example of 500 for 10 hours of design work a month as you mentioned? Or is it something else?
You've given me food for thought.
I've not given much thought to that figure. The cheaper is better, but human time is expensive, so I figure $500 for 10 hours is $50/h (if one were to use all their hours every month!) so even in the worst case you're not running a sweatshop. Perhaps if those hours could be spread in a year you could go even lower: 25 hours of design a year is ~$100/mo, still around $50/h, and there's many people that do not need much more design hours than that.
I am building a small SaaS so I would need a decent amount of MRR before I invest $1500/mo in a design service. And I reckon the issue is that the person that needs design the most is the one who's just starting like me and can't spend that amount of money right now, while a moderately successful business that can afford it, probably have designers on staff or in their address book.
I'm just brainstorming here, trying to give you more food for thought to chew on :-)
Yeah, what you're saying makes sense. I think it's worth exploring, and to be fair, you're not the first - or even the second - start-up owner I've spoken to who's talked about the preference for hourly rate design, but with the safety of a cap or a limit, so they don't overspend.
The safety limit is more for your sake... unlimited plans never are, they are just possible because most users will stay well below the limit. It is not that far-fetched to imagine someone paying for the unlimited plan, asking for 1000h of work and then complaining because you cannot deliver such an unreasonable request at that price.
That's true. Within our business model, we work on 1 project at a time, and get through as much as we can within a month, based on turnaround times for first drafts and time taken to provide feedback. The notion of unlimited is really more of an 'all you can eat' approach. You won't actually go to a buffet and eat everything, but the peace of mind comes from knowing you're going there, paying your set price and you don't have to worry about any extras on the bill at the end of the meal.
From my perspective, as I sit and mull over the idea of 'hourly bundles', I'm curious what the hook or benefit it is for you as an early-stage startup owner, versus just going to Fiverr or Upwork? Or finding a freelancer elsewhere?
Hey Norrie,
Congratulations on the launch. Unfortunately, I was packed with some work so didn't have the time to review it myself but I did ask a couple of senior UI designers to share their thoughts regarding your website.
I am sending you the links directly for their feedback, you can certainly go through it.
I have also asked them if they can enhance & share the design files. It might take time but if I get it, I will be glad to share it with you.
https://www.figma.com/file/4F8tg4P8o8xpSCWHxKNdzZ/Brainstorm---studiostack?node-id=0-1
https://docs.google.com/document/d/1teuxUDZ-A9741iJPgwKvTwC5KWLfck1SWWYZ0AU4cXI/edit#heading=h.8ofbkdfq3sa1
These 2 are the feedbacks. I hope this will help & feel free to get in touch if you wish to talk more regarding the same.
Good Luck.
@Sid_Hussain thanks so much for breaking it down like that, I really appreciate it! There's some excellent feedback in both documents, and it means a lot. Sincere thanks to you and your team.
Happy to help in any way I can. I am glad that you found the feedback useful.
It looks pretty good and professional! To me, it's pretty clear that you are offering a graphic design service at an affordable price.
Great work! Keep it up : )
Thanks for the feedback @BrandonOwens, I appreciate it!
No problem!
I just launched an updated landing page for my side project last night as well lol...
I'm working on a simple CMS for developers and I was trying to make that clear to users on the homepage.
https://www.elegantframework.com/
What do you think? How did I do?
I think it looks pretty clean and simple! I like how easy it is to get straight to the FAQs to help explain the service quickly.
Hi there! I took a look at your website, Studiostack, and here's my feedback based on the questions you've asked:
General thoughts on the aesthetics:
The aesthetics of your landing page are visually appealing and professional. The color scheme is cohesive, and the overall design is clean and modern. The use of images and graphics adds visual interest and helps convey the message of your business.
What impression does the page visuals give you of the business?
The page visuals give the impression of a creative and innovative business. The use of bold typography and images of people engaged in creative work conveys a sense of professionalism and expertise in the creative industry.
Is it immediately clear what the business is/offers?
Yes, it is immediately clear what your business offers. The headline and subheadline clearly state that you provide creative design services and solutions for businesses. The use of concise and descriptive language helps visitors understand the nature of your business without confusion.
To what extent does the LP answer any questions you have about the service?
The landing page provides a good amount of information about your services. The sections on the page, such as "Our Services" and "How It Works," provide details about what you offer and how your services can benefit businesses. However, it may be helpful to provide more specific details about the types of creative design services you offer and any unique selling points or competitive advantages your business has.
Is it clear what the next steps/CTA is?
Yes, the call-to-action (CTA) buttons on the landing page are clear and prominent. They prompt visitors to take action, such as "Get Started" or "Contact Us," and provide a clear direction for the next steps.
What, if anything, is missing for you to take the next steps?
One potential improvement could be to include testimonials or case studies from satisfied clients to build trust and credibility. Additionally, providing more information about your team or background could help establish a personal connection with visitors and differentiate your business from competitors.
What, if anything, works well on the LP?
The "How It Works" section on the landing page is effective in providing a step-by-step overview of your process, which helps visitors understand what to expect when working with your business. The use of visuals, such as icons and graphics, makes the information easy to digest.
Are there any blockers or deal breakers to kill your interest in the service?
As a potential customer, one potential blocker could be the lack of detailed information about the pricing of your services. Including pricing information, even if it's just a starting price or a price range, can help visitors determine if your services are within their budget and avoid any potential surprises later on.
Your landing page for Studiostack is visually appealing and provides a clear overview of your business and services. To further enhance the effectiveness of the landing page, consider providing more specific details about your services, including testimonials or case studies, and incorporating pricing information. Overall, with some minor improvements, your landing page has the potential to effectively engage visitors and drive conversions.
Thanks @thomasx
Hey Norrie 👋,
Congratulations on the launch! A few things from me:
• As already mentioned, the folio looks like it was all done by same person so I'm not convinced yet I'll get the support I need.
• I see app and web design on the folio, but if I was getting a "super quick turnaround from 1-3 days" I'd be dubious of the quality. Combat this with perhaps a table or sliding chart showing how long a typical job could take you to turn around. I'd prefer transparency as it'll help my expectations (and the designer won't get burnt out).
• The branding looks a lot like Superside which fulfills the same need - try and differentiate.
•Are you doing full design work eg. Branding strategy, thinking, user research etc or focussing on artworking? If the latter, tell the customer what you need eg brand guidelines, what they like, competitive analysis etc etc
• I also feel it's a bit of an in-between product: too cheap for agencies therefore sceptical for the quality and too expensive for small companies needing brochures or a webpage - who are you going after?
You did ask for honest feedback and rightly, it's the best way to finesse.
Best of luck, from a fellow Glaswegian 😉
Hey @ccasey - thanks so much for the honest feedback, it's brilliantly helpful. It's also always good to hear from a local on a global forum!
Your feedback is spot on. It all makes perfect sense. Can I just come back on a couple of points to get extra clarification:
You're right, the folio is done by one person (at the moment at least), good spot. What sort of support do you need, and how could the service convince you it can deliver?
The price point feedback is really interesting. Right now the service is going after in-house marketing teams at startups and SMEs, rather than agencies. Out of curiosity, what does your gut say on where the pricing should be for agencies versus small in-house marketing teams? What would you expect to see that'd sit right with you?
Everything else in between is excellent, and I appreciate the input! Cheers!
Hello there, here's my point of views on your landing page. Hope it could help!
Great job on creating your landing page! I think it looks clean and professional, and it effectively communicates what your product is and how it can benefit potential users.
One suggestion I have is to consider adding some social proof to your landing page. Testimonials from satisfied customers or logos of companies that use your product can help build trust and credibility with potential users.
Additionally, I noticed that there is no clear call-to-action above the fold. It might be helpful to add a button or form that encourages users to take action, whether that's signing up for a free trial or learning more about the product.
Lastly, I think it would be beneficial to add more details about the pricing and features of your product. Potential users will want to know what they're paying for and what they can expect from your product.
Btw, great work on your landing page! With a few tweaks and additions, I think it has the potential to be even more effective in converting visitors into users.
Hi @SharonFordeer! Thanks so much for taking the time to offer feedback and insight; it really means a lot.
Can I ask a few follow ups to help me get a better understanding from you?
I agree about the importance of social proof, call to actions, features and pricing. It's vital! The landing page has all of that in there though, including testimonials, clients we've worked with, features, price plans, FAQs and a CTA above the fold. Can I just confirm you were on https://studiostack.co.uk ?
If so, what - in your opinion - isn't currently working about all of those things that are on there?
I appreciate your input!
Tbh, your landing page is well-designed. I apologize if my previous comment gave the misunderstanding to you that these elements were missing, I just want to emphasize that it is very important in a landing page. Every business is different, and what works for one may not work for another. I think the best way to determine what's working and what needs improvement is to gather data and feedback from your users.
Btw it's great that you're open to feedback and looking for ways to improve your landing page.
I think it looks good. The value proposition is clear to me, but I would put it somewhere in the title: unlimited graphic design requests for fixed price.
Thanks for your feedback, @websilvercraft - I really appreciate it. In looking at the current "low cost monthly price", I agree that could be clearer that it's fixed. Low cost doesn't necessarily mean fixed. That seems obvious now it's been pointed out!
The aesthetics look cool, and this landing page has great layouts, but the content is somewhat confusing, here's what I feel can be improved -
The Heading in Hero Section can be improved - currently, it's kind of vague and does not summarise what your service is all about. Something quirky increases the Conversion %.
You can improve the CTA Button's Copy
How it works could come after the hero or 2nd section because, that's what gives clarity to the complete workflow, also if possible you can try to make it shorter. Meaning a one-row layout with 3-4 Sections, which tells step-by-step about the whole workflow.
Other than that it's great. Really loved the Hero Section's Design. Good Job!
Hey @porushpuri! Thanks a lot for taking time out of your day to offer insight, I really appreciate it.
Can I ask a few follow up questions to help me better understand?
What is it about the hero heading that's vague? What would you add to make it more explicit? What does it not tell you about the service that you want to know?
How would you improve the CTA button copy? What's not working for you at the moment?
Again, I can't thank you enough for the feedback!
At first glance, I thought you designed T-shirts for people.
The thing that sold me was that section of examples you can do. The whole time I was scrolling I had no idea if this is for me (an app creator).
When I found out it was for me, I looked at the price. That’s actually a really good price, but I’m not sure how long it takes you to do a turnaround for an app.
Then I thought, do you guys do logo design? My logo sucks right now (since I made it myself using Figma).
Then I thought, why are you making me chat through your service? Won’t I want my designer to be in a slack or discord channel with me?
Now, don’t over index on what I'm saying since I’m ultimately not paying for your product.
@jammmer, you've made my morning with this feedback - thank you so much.
Can I ask some follow up questions to help my understanding?
I'm so intrigued about the t-shirt thing! 😂 that's fascinating. What was it about the site that gave you the impression we designed t-shirts?
Your point about communicating with your designer - what would your preference be, personally? And why?
Given that you discovered what we do as you scrolled through the page, can I ask what, if anything, would stop you from paying for the product/service?
Thanks again, it's more helpful than you know!
Again, don't over-index, but:
If I were to hire you I'd look into A: app redesign, B: Logo, C: Website design, D: distribution design (social, PH, etc). I'd make a different channel for each of these so we can talk in parallel.
Feedback:
Hey @jammmer, thanks for coming back to me - that's brilliant in terms of clarifying, and it all makes sense.
In terms of your bullet points and the examples of your own requirements, it can (in theory) be done in one month. It all depends on the size of the website and app; the pace of the feedback and the number of revisions needed. Another important element to highlight is that our service provides the UI for the app and website, but not the development. Given what you've also said about the fact you build apps, am I right in thinking that would be fine?
I think your point about comms channels is interesting, and while we've never had any issues with direct messages in our platform (emails integrate), or requests from clients to use their Slack channels - I'd be comfortable joining a client Slack channel for a client while they're with us.
It's been good to have this back and forth to mull things like that over. I appreciate it.