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12 Comments

Loom-style video calls with your website's visitors [Need feedback!]

Hey guys, I'm validating this new idea and I need your help!

It's a video chat widget you can easily install on your website to present products and services to your prospects, or support your clients.
You can find it here: https://matteomosca.io/hi

I'm thinking to target salespeople of startups that include at least one video-call in their sales process, or customer success teams.

What's your take?

Best,
M

  1. 2

    I think there is more than 1 segment you can target with your cold emails/calls:

    • People who have a live chat widget and want to "upgrade" it
    • People who are currently hiring for customer service representatives

    If you could make interesting case studies where you demonstrate % improvement in conversion rate, you could spread that out in FB groups as well to reach startups/entrepreneurs.

    1. 1

      Thanks for the advise! I'm also thinking to share on some private slack communities, Twitter, and LinkedIn. Interesting this point "People who are currently hiring for customer service representatives". What lead you to think about it?

      1. 1

        Sorry with that one, wasn't clear enough. People looking for outbound service representatives. I've noticed there a lot of customer rep jobs where their job is sales (doing outbound basically).

        1. 1

          Ah cool, thanks man! 🙏🏼

  2. 1

    Hey @matteomosca

    Is this project live yet? It's awesome!

    I'd love to write story and feature your tool on behalf of Virtual Mojito and its digest.

    Let me know if you're up for it :) I'm on Twitter -> https://twitter.com/felix12777

    1. 1

      Hey @felix12777! For sure you can feature the product on your channels!

      This weekend, I'll publish the website on a custom domain and I'll let you know the new link.
      In the meantime, if you want, we can try the Beta version on my website (you'll see the widget on the left) :) https://matteomosca.io/hi

  3. 1

    So is it like videoask?

    1. 1

      Hi Nanatoni, from what I understood videoask is asynchronous (visitors leave vocal/video/text messages). So it's similar, but with Hi! you have real time video conversations. I still need to validate that for my market segment this is an added value

  4. 1

    Hey! Cool stuff. I use video followups all the time (still use Screencast O Matic). In my case, I show different pages and/or PDFs. My videos are about 15-20 minutes long and are trying to make it shorter (about 5-10 min). I use them because that way the people I already spoke with can share the video with other decision makers, o review a summary of our call more specific details.

    1. 1

      Hey thanks for the feedback! My idea is to connect in real time, through video chat, website's visitors and sales representatives / customer success team. So there won't be any screencast in the first version

      1. 1

        Really cool! This is something I've thought about (as a need I have) with website leads. People that start a conversation and then at some point I share a link to Zoom / Uberconference or Google Meet so that I can help them.

        I was thinking about using Tawk.to for this (this is the one we already use for chat support). They have a paid service for this (I think is around 9 USD/month or so). Which is quite convenient, because it is already integrated into the chat experience.

        What has held me back still is that I'm shifting to a tool called Froged, which we use in our app once the user is logged in (automated onboarding, chat, targeted messages, automation, etc.). Although Froged doesn't have this feature yet.

        I believe that the guys at Typeform have something similar (but I'm not sure if it is screencast or real-time).

        Sounds good, man!

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