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10 Comments

My website is banned by Google

Google just sent me a letter with this message: Social engineering content detected on your site.

I can't reach my website with Chrome, Google deleted my pages from the indexing so nobody can't find it in search, also I have a message in Google Search Console with the list of compromised pages so I can fix them.

It says the next: N/A.

Have you ever been in this situation? Have you ever fixed it? What was with your rankings after that?

Thank you for any help.

on September 2, 2020
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    This can happen if you site has been hacked and someone has injected code onto the site. You can run a sucuri hacked test to see whether they can pickup anything. Basically you need to fix the issues and submit the site back to Google. They will check it out and if it comes back clean reinstate the site. The sooner you sort the better for your site.

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      The problem was much easier and the site was not hacked :-)

      Please see my full answer below the next thread.

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        Ahh glad to hear it - such a small issue with the SSL caused such a big response from Google. Happy you have managed to debug it though :)

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          That's it! Thank you :-)

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    Wow, I've never heard about that before, but it looks like Google thinks your site is some form of Phishing or Deceptive site.

    What kind of site was it?

    Was it a legit site? If so, maybe it was taken over by malware?

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      It's a basic SaaS to provide one-page sites, and the problem was not in the malware or something like that. I've created a ticket in the Search Console Help Center to understand what is going on:
      https://support.google.com/webmasters/thread/68673186?hl=en

      Funny to say, but the problem was in a TLS/SSL certificate on www.cmngsn[dot]com (which is even not mentioned anywhere) that redirects to cmngsn.com. This certificate was from another domain and this was my mistake.

      This behavior was marked as social engineering and this problem was the only thing that I fixed. I've made a submission to Google that issue is resolved and continued to calm my customers that everything is okay.

      As a result, after ~24 hours of being offline, worrying that this is over, burning support emails, we're back in business!

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        Good to see you're back online! Looks like a pretty cool landing page / coming soon service. Will check it out :)

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          Thanks, Mike :-) Will be happy to assist if you have any questions.

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    I have seen this happen with affiliate websites (Years ago) but basically the domain was gone and we just started over/rebranded because if google goes this far you have made a big mistake (or not and try to reach someone at google? but that is almost impossible)

    1. 1

      I hope this is a mistake. Anyway, will investigate. Thank you for your answer!