Need help to reach out to my users
Hi everyone,
Some time ago I launched canSnippet (cansnippet.com), a snippet management tool for macOS with powerful keyboard shortcut support. I tried to do some marketing but it didn't go well, I guess I still have to learn a lot about it...
I would like to ask 2 questions to the more experienced IndieHacker community
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How/Where can I reach out to my potential customers? I thought the tool would be more useful for developers but also realised some people are using it for simple text storage (like an advanced Clipboard). I try to talk about it on Twitter as often as I can and searched for other snippet management tools to compare with but I didn't really made any real progress. I would love to have some feedback from the community regarding the website and the potential market I should target.
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How can I reach out to my "free" users. There is a free version of the app that gets 1-2 downloads per day, which is not bad, and I would like to reach out to these users to ask some questions. However, the download link doesn't require any information (email) and there is therefore no way for me to contact these people. Would adding a required email fair? To me it sounds a bit too much to give an email address to download a simple free app, but this is just me.
Thank you so much in advance for your time and help. I wish you all an excellent day.
Adem
.. 1: https://github.com/mmccaff/PlacesToPostYourStartup, https://medium.com/the-mission/50-websites-to-post-your-product-or-your-startup-a6680ab178a6 etc etc
.. 2: If you don't want to require email before download, then contacting them in-app seems the only possibility.
.. Also: I don't really understand your value prop. I'm developer and have no need to keep code snippets in external file; "code snippets" are kept in actual functions/methods within project. And if I'd want to keep snippets in external file, there are tons of free cloud-syncing multi-platform note taking apps..
Frist of all thanks a lot for your reply Henri, really appreciate it!
1- I did post to some of them and getting some good references from lists like awesome-mac, I will check again and maybe go a bit deeper. Of course by being mac specific is limiting a bit the list of interesting services to post to.
2- hah, never thought of in-app, thanks a lot, I can show a small pop-up or "notification" asking them for feedback, really cool
For me it all started with a Python function I was using recurrently in several scripts. As it was more about several small scripts (rather than a big project) I found that it was easier just to save that code somewhere and simply copy/paste it.
What canSnippet is adding is a powerful search option and automatic pasting of the code wherever you want. I can now press a shortcut that opens a Spotlight-like window, start typing a name or text (from the title or description) and once the snippet is found just pressing Enter will add it to my current window (IDE, terminal, email client...), I hope it's more clear now.