Ok... Customer Service - how do you deal with it?
It's one of the most important parts of your online product/service, how do you deal with it? Please share your experience with all indie hackers, probably you've already found the really well working solution.. I would suggest your answer in that format:
- How I deal with it (do it by myself / using external company service / some AI based solution / whatever else). What's the price?
- How long are you doing it like this?
- How many (aproximately) paying customers you have?
- Are you happy with the current approach? If NOT - did you try to find / use alternatives?
Thank you
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- Do it yourself, at least in the beginning. You have to handle all the complaints and suggestions to understand what is important. If you have someone else doing it you will miss on a huge opportunity of gaining trust and improving your product.
- I am still doing for a business that is a couple of years old and brings enough revenue to pay someone else. I can't be sure about it but I believe that AJ of carrd (4 million views and 30k/month) is still doing it himself. If your value proposition and FAQs are clear and you have extensive documentation to solve doubts, you won't get many emails from customers.
- 200 (it's a B2B)
- I'm happy with this approach but I have to say that I never tried alternatives. I built my business so that I could focus exclusively on marketing and customer service, which I believe are (with the product) the most important things you can focus on. And the quality of your product highly depends on your customers' feedback.
7 years ago Reply