One of my First Clients Filled Out a Feedback Form
I wanted my website to have a better POC, so I asked one of my first clients to submit a feedback survey.
↓ (Background info) ↓
About My Business
Vivifi is a service that drafts (and maintains) Privacy/Cookie Policies and Terms & Conditions for small businesses. We do it for the fraction of the price (and time) it takes traditional law firms to draft.
About The Customer
Andrea was one of the first clients we took on, so we were a little rough around the edges. Andrea is the CEO of a service called 33000Dates that helps professional women navigate online dating by working one-on-one with a dating expert.
What She Had To Say:
"Vivifi provided fantastic customer service and professionalism. They also delivered my full project in less than one week. They provided me with an in-depth critique of my website and functionality I implemented the majority of their suggestions. The home run was the work they did on my Privacy Policy and Terms & Conditions. After doing intense research on who to use for this, I was very turned off by law firms quoting $15-25k and a month timeline with me having to do much of the leg work. When I spoke to Vivifi they finished my project in one week at a fraction of the cost law firms were quoting. It was a very professional and easy process. My main contact was James Lange and he was just brilliant and made this pain free for me. Highly recommend!"
⁃ Andrea: 33000Dates CEO/Founder
It felt awesome to get feedback, and for it to be positive. We've improved a lot since then (and will continue to) but it's nice hearing positive feedback! I can definitely be hard on myself, but it made my day.
Fellow IndieHackers, I Would Love Your Thoughts:
I want to feature the testimonial on our website but I'm not sure of the best strategy for placement. What are your thoughts on the following:
- Testimonial Placement on Vivifi's website?
- Which parts of the testimonial I should feature?
- How you use customer testimonials?
