March 31, 2019

Our first paying customers!

We serviced our first customer for WeSit yesterday!! Let's call him John.

Backstory
I've been building the tech for WeSit for the last 15 months or so. We started off with a mobile app that fell flat (we gravely misunderstood mobile first), but later started building the web platform to handle everything.

Servicing our first customer
Yesterday evening, we had John, a loving father of 2, book a babysitter from our platform so that he and his wife could go out and enjoy their anniversary dinner.

Their family was situated quite far from where most of our sitters live, but we had a star sitter, let's call her Amy, drive 45 minutes to the family! The sit went super well! Amy arrived early, got to play with the kids, hear about their school and watch TV with them. The couple got to enjoy their anniversary dinner stress free, and came back to happy children!

Key takeaways

  1. Hire on values and ability
    Our process was not perfect by any means, but Amy, being professional, honest, caring and passionate, made the entire process so much easier to handle.

  2. You can launch earlier
    We spent so long (2-3 months) polishing the babysitter profiles and the UX/UI around it. John, however, made the booking 4 hours in advance paying no mind to any sitter profiles - he instead trusted us to pick a sitter for him (who didn't have a 100% completed online profile). Our value offer, after all, is on-demand babysitting.

  3. You can up your pricing
    We had a bit of a technical error with the material time picker we use on our booking form. It caused the pricing to surge up by 25%. Even though we fixed the issue later on and have him pay the original amount, John was initially happy to pay the surged amount (given the urgency). In our case, increasing our pricing could mean better paid sitters who can extend to farther areas, and profit that can be used to refine our services even further.

Going on
We have 2 sits lined up for next week, and can't wait to make more of our customers, their children and our babysitters happy!

  1. 3

    Congratulations! May the first be all the sweeter and may the last never come!

    1. 1

      Thanks! :)

  2. 2

    Hi Wisani,

    Really interesting story. First clients are always are source of wonder for us, as indie makers. How come these people use my solution? how did they find us, will they accept the pricing? and so on... Glad to know you've made the first step, keep us posted about the headways ;-)

    1. 2

      Thanks, will do!

  3. 2

    Sincere congratulations from Australia, Winsani. Great style in which you wrote up your story too. Here's to your furthering your success!!!

  4. 2

    Well done :)

  5. 2

    Goodluck

    Keep sharing you success story as I am marketplace lover !!!

    1. 1

      Thanks, will definitely do!

  6. 2

    Congrats, Wisani! This is really interesting and I can appreciate how values are incredibly important for the kind of service you're providing.

    Look forward to more updates! Maybe submit WeSit to IH for an interview :)

  7. 2

    Congrats! Let us know when you expand to Joburg. I could really use such a service for reasons similar to John

    1. 1

      Hey @Tp, we launched in JHB and recently had our first sit there! If you need someone for Mother's day, you know where to go :)

    2. 1

      Thanks! Will definitely let you know! We'll be there soon!

  8. 2

    Congrats Wisani! Hope the bookings keep coming!