Paddle or FastSpring or others?

Hi everyone,
I'm selling a digital product on a marketplace (Envato) and looking to switch to my own site and implement subscriptions.
I'm looking at some solutions and I could use your feedback.

Paddle
Very nice UI and nice checkout.
What I don't like:

I get the feeling from reviews that basically they give refunds without consulting you and give refunds for any reason
Emails have a lot of Paddle branding
Slow support, it's been 4 days and no answer to questions

FastSpring
Are they better? At least I get the feeling they don't give out refunds for no reason.

Both seem to have no integration for software licensing/subscriptions and you need to do it yourself via API

Thank you.

AtlasAstronomer

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Product Development

on July 22, 2020

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I’ve compared Fastspring and Paddle a lot and decided to go with the latter 2.5 years ago.

Paddle pros:
- Did not experience big issues with infastructure and payments.
- It looks nice.
- There are lots of webhooks, functions etc. if you are a developer
Cons:
- Lacking lots of features by default. We had to integate ourselves, even very single things like Google Analytics and Mailchimp.
- Support is kind of slow and not satisfying.
- You cannot create variable products. Have to create as a separate product everything (even single variations)
- They don’t handle the fullfilment and emails for subscriptions.
Basically, Paddle has a tendency like “hey we provide you the hooks, filters, js API etc. so you are on your own figuring out your way” If you don’t have a skilled js developer you will be very limited with them.

Now I am looking over Fastspring. They look like they provide most of those things by default. I am also curious about Fastspring experience of IH people (if any)
critera

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4 years ago
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I am using Paddle for 8+ months on https://mingo.io/ so far I am happy with them.
- Support: Yes the support is slow, but I don't need it too often
- API: so far no problems with it
- customer portal: they don't offer any. So you need to implement thinks on your own... That is why I'm planning to build a service for this https://www.productf.it/customer-portal-for-paddle/
- admin: I would welcome some additional features like (create unique checkout link)
This being said, I'm looking at FastSpring and exploring / comparing them to Paddle. Not sure if I will migrate, need to dig into it a little bit more.
daviddurika

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3 years ago
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What kind of products are you selling? One-time digital downloads or recurring ones? Happy to help if Memberstack might be helpful to you here 🙂 Twitter DMs/email are both open.

naitik

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5 years ago
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  Thanks Naitik
  I checked out Memberstack seems interesting, I'm interested in the gated content aspect because with Paddle I'd have to build that myself.
  
  I'd like to sell both one-time and subscriptions (need to do some tests to see what converts best)
  
  Are you guys Merchant of Record?
  AtlasAstronomer
  
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  5 years ago
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    Yep, you can sell both one-time & subscriptions on Memberstack — one limitation currently is that folks can only buy or subscribe to one membership plan at a time so if you're looking to sell 'quantities' of products, something like Gumroad might be a better option :)
    
    We use Stripe to process payments so I believe they'd be Merchant of Record.
    
    naitik
    
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    5 years ago
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      Hi are you resellers like paddle. Am looking for a solution like paddle since stripe payments are not supported in my country.
      
      Ozzy101
      
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      5 years ago
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        Hi! We just offer user authentication integrated with Stripe payments for now.
        
        naitik
        
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        5 years ago
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