At SmartTask, we are coming to end of our Intercom startup plan. (They say cough up 880$ per month to continue. LOL! I wonder where they come up with such figures.)
And all these when we are live on Appsumo.
Anyways, I started look for alternatives.
👉 Ease of use
👉 Company view, where you can see the plan they are on, how many users are associated with a particular company and their activities.
👉 Event tracking > which member is most active > who's creating most tasks, comments, etc.
👉 Custom Bots > send messages based on the action a visitor takes on the site.
👉 Live Visitors view (I loved this about Drift)
👉 Email sequences (Not a must, but if its linked to the events above it really helps having one single tool do it for us. Currently exploring customer.io for this purpose)
I have to say, none come close to Intercom's capabilities:
Looks very blend, no popup notification came to me when I landed on there website.
Looks more focused to online stores and wordpress not made for SaaS businesses.
This really feels like made for developers and not for sales / marketing team
This one promises everything, comes close to Intercom in that way. However, I am really worried with the stale support they have.
This too offers everything. Is expensive not as much as Intercom though. Too blend for a Saas company it seems.
In the end I think Intercom has features which are pretty much a Saas company looks for. No one comes close to them. But 800$ per month is a charge we as a growing Saas company just can't afford.
We may stick to Intercom for chat and move to customer.io / active campaign for email sequences and event tracking.
Let me know guys what you think, if you have some other tools in mind do share.