This is happening in many communities or chat groups. And it hurts the engagement.
70% - Distribute survey. This is how they conduct customer verification. Copy and paste + link + wait for a reply.
25% - Silent most of the time. Only talk when there are events or things to promote, and never give before taking.
5% - True contributors and facilitators. They will bring up regular conversations and share valuable insights.
Unofficial data and observations based on 5 Whatsapp groups, 5 Slack channels, 5 online communities, and more than 15 Facebook groups that I am involved in.
How might we empower more contributors and facilitators?
How might we accommodate more like-minded people in the community?
How might we create a safe environment where individuals can share and learn?