Questions for anyone using Stripe's ACH feature?
We're using Stripe's Billing feature for subscriptions in our SaaS product. We charge annual payments and historically we took payment via check (as an option) but we are moving away from that.
Upon further inspection, it appears that to pay via ACH the customer actually has to call or physically go to their bank to make payment. See the image below.
In Quickbooks, you can pay ACH via a form attached to their invoice.
Am I missing something w/ Stripe's ACH feature??
(I've also emailed their support)
Yes, you are missing something. ACH can be automated BUT the customer has to first authorize their bank. Have you done these steps already ?
https://stripe.com/docs/ach#verifying
I guess I was just surprised that Stripe didn't support the initial steps of the bank verification within their invoice.
Expecting us to reach out to customers to verify their bank before we send the invoice is far from an ideal process and something I didn't expect with Stripe.