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9 Comments

Refund policy for lifetime deals?

Hi,

What's an acceptable refund policy for lifetime deals/one-off payments for a micro-SaaS?

Thanks!

on August 19, 2021
  1. 2

    I would just go with a full refund during some short period of time, let's say 90 days (it is short considering you are buying lifetime sub).

    Give the stats available online I believe you'll have a small % of people who will churn this way and they will praise you as an amazing company since you gave them 100% of money back.
    Might as well be a growth hack

    1. 1

      Interesting. I think 90 days is a lot of time to try a product.

  2. 1

    Usually lifetime deals refund policy will be for 30 days but our clients felt it is short period of time and like A/B testing we have extended the lifetime deals refund policy to 60 days. (yes! its long period here we play the strategies that is beneficial for our audience)

  3. 1

    I have a 30-day refund policy for the lifetime subscriptions for Sizzy So far it's been only a few requests for a refund, so honestly I don't think it matters that much.

    1. 1

      Thanks for the reply :) Sizzy looks great!

      1. 1

        np, thanks!

  4. 1

    14 days is enough to try any product and decide if they like or not.
    If you're well funded company then of someone ask for refund then I will give it full refund after 14 days of trial. But if I'm new then I will refund 50% after 14 days..

    1. 1

      I am also thinking of a 14-days refund policy.

  5. 1

    A reasonable answer to me is probably a function of the price that customers pay and the nature of the product provided.

    I'm mostly partial to the idea that generous refund policies are a win in the long term; when people are unhappy but are treated well and given their money back, they'll often still recommend a product to others and IMO are much more likely to provide authentic feedback (making it easier to close gaps and prevent future churn).

    That being said, if I'm selling e.g. a micro-SaaS product that curates jobs based on individual job seeker preferences, refunds are tricky because the more effective my product, the more quickly people will no longer need it. In a case like that, I imagine a tight refund policy would definitely be called for (but only once I'd reached a scale where I was optimizing for $$)