Hey all,
Trying to understand customer behaviours and best practices when it comes to thanking your loyal customers. As a customer, what would you like best?
If a supplier starts giving me gifts I know for sure I am paying too much for the service. I wouldn’t give anything besides a discount for your own services. Give a loyal customer a discount if they upgrade to a larger plan etc.
Plus a lot of places have anti bribery rules for getting kick backs / gifts from suppliers. Discounts for own services would agree with.