SaaS Founders - best practices for storing client data?
I met a prospective client recently who said their #1 concern with using our tool would be how we store their data and ensuring there was no way their data could be used.
What tips and best practices do you have when it comes to storing client's data and ensuring compliance with GDPR and data privacy.
How does that differ if the client is enterprise?
Appreciate your help with this.
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Most enterprise customers ask for those controls. If your product is a high value product, the easiest way would be to provide a self hosted version where they can deploy it on their onprem or cloud providers. It may not be easy always.
Another alternative would be to open source code and let them make sure but again you can't open source your product all the time.
The simplest options would be to explicitly call out you are GDPR compliant (and be actually comply too) and explain how you are achieving it. On the data privacy also, provide notes on what controls you have in place. If you are a medium sized company, you can also get a few audits done too which can give more confidence to customers.
This is really useful. Focusing on GDPR compliance I think is the right next step, cheers