I've been building software for the businesses big software skips, and outfitters might be the most extreme case I've looked at.
A rafting company, a hunting guide, a trail-ride outfit — most of them earn their entire year in about ten good weeks. Everything outside that window is prep or survival.
Here's the part that gets me: those ten weeks are exactly when they have zero time to run the business. Bookings coming in by phone, text, and email at the same time. Waivers chased down in the parking lot. Guides double-booked because the schedule lives on a whiteboard. Every dropped booking during peak season isn't a small miss — it's a chunk of the whole year's income, gone.
Slow-season problems get fixed eventually. Peak-season problems just get absorbed, because nobody has time to fix anything in July.
That's the problem I'm working on with OutdoorPro Adventures (outdoorproadventures.com) — one of six connected apps in my BubbaCode ecosystem, each aimed at an industry that big software never bothered with. This one's for the outfitters: trips, bookings, guide schedules, the operations side of the season.
Question for anyone here who's run (or built for) a seasonal business: when 80% of revenue lands in a couple months, do you fix the process mid-season, or just white-knuckle it and swear you'll fix it in the fall — and then never do?
Update from the responses here: almost everyone who runs a seasonal business agreed the off-season fix never happens — but the reason surprised me. It's not exhaustion. It's that by October, the pain is gone. You can't fix what no longer hurts, and next June it's too late again. The window to fix a peak-season problem is apparently the two weeks right after peak, while the bruise is still fresh. Anyone actually caught that window?