Seeing if there's a market for this
Here's the first crack at some landing page copy - initially thinking this would be geared towards microsaas and small/medium saas companies:
Show your SaaS customers you appreciate their business by automatically sending timely check-ins, handwritten thank you notes, gift cards, and more
(Delight your customers to minimize churn and skyrocket revenue)
CTA: Let’s do this
(90 day satisfaction guarantee, 110% refund if you’re not thrilled)
Not showing your customers you appreciate them is expensive
(insert facts on https://www.superoffice.com/blog/reduce-customer-churn/ 1.6 Trillion lost a year in churn, costs 5x more to attract a customer than to keep one (Forrester), 16 times more to bring a new customer up to the same level as an existing customer (Forrester), etc)
How it works: Create campaigns that keep you connected with your customers in just a few clicks
1.Select a template (Choose from our list of templates or create your own)
2.Input clients (Upload contacts from your payment platform via Zapier automatically or manually via CSV)
3.Start (Sit back and begin delighting your customers on auto-pilot)
Capture the full value from your happy customers:
Boost referrals, reduce churn, increase personalization, Gain testimonials, fully automated
Our keys to automated personalized touches at scale:
Handwritten cards: Bring a smile to your customer’s face when they receive a message written in real ink handwriting as a thank you for being a customer
Texts: Send automated casual texts checking on their usage, to get their feedback during their subscription period and seeing if they’re happy so far
Automated emails: Send check-in emails or send a discount code as a thank you
Swag: Automatically send new users some company swag (apparel, stickers, etc) to turn them into a customer for life
Gift cards: Great for holidays or other yearly events as an extra nice touch for your customers
Other features:
-Users automatically switch between sequences based on their synced payment data / user journey cycle (free, paid, recurring yearly customer, etc)
-Keep a running feed of all user activity in a dashboard for insight into who is receiving what messages and when
-Easily search for, edit, change, and remove certain users within sequences
-Connect an email and phone number for your service and have all responses routed to the right person on your team
Sample campaigns:
Free trial re-engagement
Upgrade free user to paying customer
Upsell customer to higher plan
Full lifecycle existing happy user
High value user
Looking for feedback on whether you think microsaas / SMB saas founders would find this sort of product useful to reduce churn and create a wonderful full lifecycle customer experience. Thank you!
