The agreement exists. What's missing is a named owner and a trigger condition for the next action.
So "soon" becomes the universal pass, and the task sits in a dead zone nobody is watching.
Small teams running fragmented handoffs can leak more revenue than a slow enterprise team, just less visibly.
What handoff rule do you actually enforce? Not the tool. The rule.
Ours: if a task sits untouched for more than 24 hours after handoff, it auto-escalates back to whoever passed it. That shifts the incentive from "I'll get to it" to "I either move now or explicitly push back."
Do you see the freeze more on creative decisions or execution steps?
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