Seeking Feedback on My Pivot to a SaaS Solution

Hey everyone,

Hope you are having a wonderful new year.

We recently did a pivot for our customer feedback tool Mezchip.
We moved from the DTC category to SaaS.
The reason for the pivot is a problem I faced as a software developer while resolving customer issues.
As a developer, I have seen multiple times how hard is to get users to submit a detailed report for bugs reported by them. ( I know Sentry, but it works when there's a bug in the code, considering there was no code break.)
It usually involves lengthy email exchanges where you request ( read multiple times) the customer to send a screenshot/screen recording and not to mention the time lost in the process or a request to record steps in a loom video.

In my case, I had to spend 2 hours finding the root cause and the fix was relatively simple ( it took 5 mins ).

The current product solves the challenge that every SAAS business and its developer faces: losing more time knowing about user-reported issues on a daily basis.

I was wondering if I can get some more feedback on this?

Thanks.