Sendgrid alternatives with better support and deliverability 🤔

After the Twilio + Sendgrid acquisition, there has been a notable rise in complaints regarding the quality of support and issues with email deliverability.

I noticed many people are struggling with finding a better alternative so I wrote down a detailed comparison of Sendgrid alternatives.

SendGrid

👍 Sendgrid Pros

• One of the oldest and largest platforms for email delivery
• Free plan with basic functionality
• Advanced features for testing & email analytics

👎 Sendgrid Cons

• Occasional issues with deliverability reported by a large number of customers
• Bad support experience reported by many customers even on paid add-on plans
• You need to pay 2 separate plans for transactional emails and email marketing + email automation
• No premade email templates for transactional emails
• Complicated pricing with a lot of add-ons and extra fees for features

1 Sidemail.io

👍 Sidemail Pros

• All-in-one email platform
• 5-star rated support
• Fast and reliable email delivery
• Specialization in SaaS email delivery
• Quick integration, simple instructions, intuitive UI. The whole integration process takes about 30 minutes.
• Simple pricing, no add‑ons or extra fees

👎 Sidemail Cons

• Not offering a free plan
• “Different” approach. Sidemail's main focus is SaaS companies and online businesses – it simplifies the whole email game so they can focus on their business and not invest tons of resources in emails. However, this approach might not be suitable for others.

2 Mailgun (+ Mailjet)

👍 Mailgun Pros

• Pay-as-you-go option that you can activate before you find a monthly plan that fits your sending needs
• Solid functionality for managing transactional emails
• 99.99% uptime SLA offered even on lower plans

👎 Mailgun Cons

• Uncertain deliverability results
• Mixed customer support ratings
• You need to pay for 2 separate services for transactional emails and email marketing

3 Amazon SES

👍 Amazon SES Pros

• The cheapest alternative with a Pay-as-you-go pricing model
• The most robust architecture
• Fast and reliable email delivery

👎 Amazon SES Cons

• Do-it-yourself approach. It requires a lot of manual effort from your site to get things running.
• No support included
• No out-of-the-box features like template editor, premade templates, message history, email automation, or contact management

4 Postmark

👍 Postmark Pros

• Responsive support
• Solid delivery of transactional emails
• Unlimited team members

👎 Postmark Cons

• Missing functionality for email marketing and automation
• No visual editor. To create your templates, you have to write the code yourself.
• Support unavailable on weekends

5 Mailchimp (+ Mandrill)

👍 Mailchimp Pros
Advanced email marketing features
Landing page builder included
Solid free plan for email marketing

👎 Mailchimp Cons

• The most expensive alternative
• Uncertain transactional emails. Since the Mailchimp + Mandrill acquisition, it seems like the transactional part of the product is not receiving much focus and development.
• Previous data breach issues

👉 Learn more?

Read the whole article including a detailed comparison of the key features and pricing here:
https://sidemail.io/articles/sendgrid-alternatives/