9
14 Comments

Should I strive for more cheap sales or smaller amount of expensive sales?

Which is a better strategy to go with? I can't quite figure it out yet

on August 17, 2020
  1. 4

    The hard part is getting people to pay. If a person is willing to pay 5 dollars a month for a service, they are likely also willing to pay 10 dollars. At least if you make something valuable.

    Also, it depends on who you are selling to. If you are selling directly to consumers, selling is hard. If you sell B2B, then your buyers are spending their employers money, not their own. This also means that B2B products can have a higher price tag.

    1. 1

      While B2B does have a higher up front price tag, this is often off set by the dramatically slower sales cycle of B2B vs B2C. If you are able to figure out how to shrink this loop -- i.e. through reducing switch cost -- you're in for good business.

  2. 3

    Why not both ?!
    I had the same doubt earlier but then I thought why to miss both of them.

    Put this way :

    You have built a superb product and so its cost might be higher.

    But then it might be something many people need but because cost is on higher end they can't afford it.

    This is the most common situation.

    What I did and many people do is to grab the customers attention and somehow get them into your product.

    1. Free model with minimum functionalities of your product.
    2. Base model with minimum price--with added functionalities.
    3. Middle tier
    4. Premium tier--with all functionalities.

    By this way we get more customers ,also chances are high that people on free/base model willing to upgrade if the product is nice rather than a random new customer.

    I just shared my thought process as I have been in the situation.
    Please ignore if this is something you already know.

    All the best for your product.

    1. 1

      That's an interesting way of looking at it, thanks for sharing. I actually sell digital assets for designers, so there are no functionality tiers. Though I have freebies, so I'm already getting customers that download them and have higher chance to convert into a sale?

      1. 2

        I'm working on customizable canva templates.

        There is no functionality as such to make different tiers,but what I planned to do is offer different licensing terms.

        Like,basic model gets personal license.
        Middle tier gets limited commercial license plus discount on assets.
        Higher tier gets complete commercial license plus assets plus stock images etc.

        Create a visible difference for customers and let them choose.

        By the way ,seems like we can collaborate as I'm looking for someone who creates digital assets for design purpose.

        1. 1

          Also already doing that! https://thepentool.co
          I have personal & commercial licenses for each paid asset :)

          Hit me up about any collabs, not sure I'll be able to jump in right away but we can plan something for the future

  3. 2

    You kind of what something in between. To reach $1000 MRR you have a few options:

    1000 customers paying $1 each
    100 paying $10
    10 paying $100
    1 paying $1000

    The disadvantage of having just having 1 customer paying $1000 per month is that you almost become an agency – any feature request they make you'll prioritise as not to lose your income. Avoid this.

    On the flipside with 1000 customers, for most products the acquisition level and traffic you'd need to generate that many customers is significant. If you're only charging $1 per month – you'll lose 30% of that straight away in payment processing fees and the support overhead is greater.

    You really want a swell of people paying a reasonable amount.

  4. 2

    I'm going to go against the trend of the other voters here and say that a greater amount of low cost sales is the super model, although as you'll see in the article below it really depends on if your product is complex enough to warrant field sales or not. As a side note, all the FAANG companies have this model, plus network effects.

    Expensive sales generally mean complex products, which also means increased development costs/time. I think at the end of the day product/market fit is more important than anything and you should take what you can get, but if you're bootstrapper looking to filter ideas with the distribution model in mind, then going for simpler products in a self-serve model reduces risk a lot, from a development sunk cost perspective, time to market feedback, and shorter sales cycles, but it sure is competitive.

    Sales to big companies can have sales cycles of several months or years, so you'll have to figure out how to keep cash coming in the door somehow.

    I would highly suggest reading this https://www.forentrepreneurs.com/sales-complexity/

    1. 1

      Selling a lot for cheap also means that you need a support team, which is expensive, or no support at all.

  5. 2

    It depends, and there are lots of great comments here I see. Especially if you're in B2B but maybe sometimes in B2C too, I'd say in the beginning you want to speak to customers (to learn, and to validate and improve your product) and very likely acquire written case studies, so in that case you might not want to price your product too low. Maybe with more context there can be more targeted advice.

  6. 2

    It depends on niche and such.. but what's common is that for bigger ticket sales you need a bigger product, more features and such... so often the common strategy is to start low and go up market.
    But as I said niches, for example if you offer a strategic advantage for a niche by data or service, scarcity is a good selling point than for fulfilling that you can only sell a few so you must price high.
    For b2c, there is more price elasticity commonly, like games work better on lower tickets...
    Ultimately you could customise price per customer [type], which is commonly done with packages for example..

  7. 9

    This comment was deleted 6 years ago

    1. 1

      Wow, that's a very scientific approach. Thanks for sharing, I will definitely look into that

      1. 1

        I would also add, it depends on your business model and what channels fit best with target market and your positioning. ie if you are doing enterprise software, cheap leads bought off the internet will have low conversion. If you have a bus dev person who has built a large quality network and self sources his own lead for the company, commissions+base might be $2500+ but conversion could be as high as 25%. Take into account this as well as LTV to know the unit economics fits with the strategy.

      2. 1

        This comment was deleted 6 years ago

        1. 1

          How does one get cheap leads? Chose your weapon. :D

          1. 1

            This comment was deleted 6 years ago