April 20, 2019

Show IH: Analyze your feedback and complaints from your customers

Hi all,

I've been working on this project called Talktroop. Businesses use complaints and feedback to help them grow their service. So, I propose to make this service that stores complaints and feedback from customers. There is also an analytic webpage that shows interesting concepts such as the number of complaints. I think this can help a lot of businesses (of all sizes).

There is a free version if you want to try it. You can integrate it with your website or perhaps your contact form. Customers can fill in complaints/feedback using an online form.

If you got any feedback, let me know.

Link: https://www.talktroop.com

  1. 3

    I like the idea. I think landing page can be improved. @volkandkaya has already mentioned a lot of good points. Other than that I would say, for me a having the that ajax snippet from docs on the landing page helps to understand the product quickly.

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      Thank you for your response.

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    The site is not mobile responsive.

    How come you decide to add complaints is feedback not the same thing. The word "complaint" has a negative connotation to it. Would be easier for copy as well if you just had feedback.

    Might be worth having the compose come up in a modal instead of a new page.

    If possible change your hero image to say the analytics page with data.

    I would change "What Is Offered" to "How it works" and move that above "About Talktroop".

    No need for a separate pricing page.

    Also can add an FAQ below pricing.

    Either a team or about us page would build confidence.

    Few quick questions if you don't mind :)

    Did you build the landing page yourself?

    If so how come you didn't use a template or landing page builder?

    1. 1

      Did you build the landing page yourself? - Yes, I did (just noticed that you asking me questions).

      If so how come you didn't use a template or landing page builder? - I didn't know there was any. I'll check them out.

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        I'm currently building a landing page builder :)

        If you want you can email me and we can hop on zoom and build a landing page that converts.

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      Also, when you say "If possible change your hero image to say the analytics page with data.". Can you give me an example so I know what you are talking about?

      Thank you.

      1. 1

        Just change your first image to something more appealing.

    3. 1

      OK, I'll check on that.

      Feedback is for improving the service. Complaints are criticizing the current service. There similar but not the same. I thought it would be better to have them separate than together.

      Great feedback by the way. Thanks.

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    This comment was deleted 5 months ago.

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    This comment was deleted 3 months ago.

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      Thank you for your response.