Show IH: Final Notice - Send a Free Final Demand Letter to Nonpaying Clients
Hi IndieHackers! We recently started a collection agency called Unpayd to help entrepreneurs get their overdue invoices paid.
A common tactic to get clients to pay their overdue invoices is to send them what's called a "final demand letter", letting them know that if they don't pay, the invoice will be sent to collections. These letters can often get the client to pay without the need for a collection agency like us.
So, we created this Final Notice tool to make it as easy as possible for entrepreneurs to mail their clients these final demand letters, free of charge.
Would love some feedback from the IH community on the tool!
Hi Noah,
Thanks for sharing your site here! I love the idea, the landing page is clear, it is nice to know all the steps that will be taken during the process. I am curious about how are you making it free? You probably need to pay for mailing the letter, right? Or do I pay for that? If so, that's OK, but then saying upfront that it's free is confusing. I'll try it with a non-paying ex-client (They always have problems with paying their last invoice, right? ... :D ). I'll come back with feedback later.
Thanks @tumpintan! Great question, and sorry for any confusion caused here.
We pay to mail the letter (using Lob.com), so it's completely free on the user's end. It's fairly cheap for us to mail the letter, and we're hoping that the tool will serve as a lead gen source for us. If the letter doesn't get the client to pay, then we're ready to step in (if the user wants to send the invoice to collections).
Can't wait to hear your feedback after you try it out!
Cool, thanks for clarifying it. It might be worth adding a line or two about why it is free to remove any kind of suspicious thoughts. Or something along the lines of "What happens if they still won't pay? - We have a solution for that too .... etc etc"
I just checked, the client opened the latest reminder about his invoice on the 2nd, so let's give him a bit of time before he gets a final notice from us...
That's a really good suggestion! We'll try to come up with something to clear this up a bit upfront.
Good idea, but your landing page has some issues. Like the design is off, it looks like some bits were edited using Paint or some other simple graphics tool. There are some pixels that are off, the logo cuts off part of the text (this is how it should be?).
Good potential, but needs a bit more work I think.
Thanks Bart! Design is certainly not our forte, so apologies for any issues there. We're trying to keep this side project as lean as possible given it's a free tool for users and costs us money, so we did everything in-house.
The logo definitely shouldn't be cutting off the text though, is it possible for you grab a screenshot of that? That'd be super helpful!
https://unpayd.com/static/css/images/final_notice_logo.svg
On the Windows machine i'm using, the text is cut off on both Firefox and Chrome.
Sure, here you go:
https://imgur.com/a/3dSIg9h
Agh I see now, thanks for send that (thanks @laken also!). We'll try to fix that ASAP. This is what I get for being trapped in the Mac ecosystem :P
I didn’t take a look at the SVG source, but my guess is that the font was trying to embed. Inside whatever you use for editing SVGs, try to turn the live text into a path.
Yeah I think the SVG is definitely the issue. Will likely change to PNG for now as a band-aid
I'm no design expert either, but I think the letters in that logo should be converted to outlines in Illustrator. That will probably solve the issue of letters being cut off, etc.
Agree with @parkeragee–open the art file in Illustrator and select Type>Convert to Outline, then re-save as an SVG.