Simplifying the E-commerce Order Management
We worked with an Order Management Platform which provides their users with a comprehensive solution that centralises Order Fulfilment, Omni-Channel Product Listings, Inventory and multi-warehouse Administration, and cohesive management of Catalogue and Marketplace Promotions.
Expert Review
Task Flow Optimization
Navigational structure Redesign
Wireframing
Visual Design
The Engagement
Crafting Optimized Solutions
Through in-depth workshops and task flow analysis, we deconstructed the convoluted order processing system. Using journey mapping techniques, we identified loopholes and crafted optimized solutions. Extensive stakeholder discussions validated our approach, leading to significant improvements: streamlined order fulfilment, more affordable actions, noticeable alerts, and identifiable tasks.
Redesigned for Effortless Navigation.
The OMS navigation is redesigned to group orders by their status. We introduced a workbench approach to help users manage delays and identify actionable orders quickly, resulting in faster, more efficient processing.
Embedded Grids for Instant Product Details.
The OMS navigation is redesigned to group orders by their status. We introduced a workbench approach to help users manage delays and identify actionable orders quickly, resulting in faster, more efficient processing.
Actions always visible, always ready.
Actions are no longer hidden! Quicker order processing is enabled with suggestive actions prominently displayed for every order and product improving workflow efficiency.
Revamping the Order Management System
We revamped all aspects of an Order Management System, to promote an enriched and task-oriented user experience. With System Guidance and Communication at each step along with clear Status Affordance, Task and Alert Updates, the redesigned platform was one which encouraged prompt resolution, reduced cognitive load and fostered business efficiency.
Order at a Glance -Detailed Overview
Provides a complete order overview, including its current state, errors, product and shipment details, along with guidance for the next steps.
Efficient Issue Resolution - Dedicated Task Hub.
A dedicated space to resolve problems and complete pending tasks for an order, ensures a focused and task-oriented user experience.
Effortless Processing -Streamlined Order Journeys.
Single Order Processing made easier, efficient and direct. Process individual orders with a streamlined interface, requiring minimal clicks and eliminating multi-tab navigation.
Immediate Insights -Affordable and Actionable Prompts.
The system now provides prompt feedback, ensuring users never feel lost. The user is clearly made aware of all relevant, recommended and mandatory , tasks and their completion status at every stage of the flow.
Guided by Conversation -Intuitive UI. Instant Affordance.
Conversational interface guides users with Order Status, Alerts and Prompts with their respective recommendations at every step.
Source: https://www.copods.co/case-studies/e-commerce-order-management/
