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The mental models I use when building digital products
by
Carolyn
https://www.simplethread.com/applying-mental-models-to-building-digital-products/
So glad you mentioned the Gardner Hype cycle - this is something that is massively overlooked/underestimated when people build products. Brilliant article btw 👍
This is gold! Haven't heard of several of these mental models. Bookmarked this to come back to.