The Pain of Requesting Screen Recordings/ Screenshots from Users: A Developer's Perspective

Hi fellow developers,

Hope everyone is having a wonderful start to this year.
I wanted some help from the community regarding a solution I am trying to work on.

Problem: the difficulty is getting users to submit screen recordings/screenshots of the issues they face. These are generally "feature issues" meaning there was no code error but the expected outcome in the app was not correct.

Storyline - I faced this scenario where the user just submitted a text "x is not working properly."
Sentry didn't give any errors because there were no issues in the code.
I had to spend 2 hours finding the root cause by going through log rocket sessions.
As it turned out the fix was relatively simple ( it took 5 mins ).

Is this a problem you have faced? or is it just me?
How should I go about the solution? which is the ideal benefactor here?