The right way to onboard an enterprise
Hello fellow IHs!
I have an enterprise customer who wishes to sign a customized (quite a big) deal.
They now sent me a doc to fill in so that they can list me as a supplier. In that doc I noticed they’re asking for my bank account details (so far I’ve been charging using Paddle where the customer would enter their card details instead).
What am I supposed to do now? Ask them to go through my regular checkout flow or it’s a common practice for enterprise customers to send out all cash in one go through a bank transfer?
Many big companies still need/prefer to pay by bank transfer, which is annoying! We've had this a lot with Ministry of Testing, where many of the people who go to our events do it through their employer. For many we have to be on their supplier list, increasingly they pay by card, but some still insist on invoice/bank transfer.
Interesting. This one seems to prefer invoice/bank transfer.
Btw, regarding the pricing plan. Did you ever tailor your pricing according to what your enterprise customers had requested or you made them comply with you pricing plans you already had?
We would often give discounts if the amount was high enough (5-10% off generally). Bulk sponsorship, or 5+ event tickets normally. It's actually more work dealing with invoices, so we're super reluctant to give any discount for lower end amounts.
Hey Anton, quick disclaimer that I work at Paddle. This becomes very common when your product attracts interest from Enterprise customers - congrats by the way! Paddle actually has a solution specifically for this use case where you can send a custom quote / invoice with Bank Transfer instructions through the platform. If you’d like us to enable this and guide you through the process please ping a message to the success team through your vendor dashboard
Hi @BCarter. 👋 Thanks!
I did attempt to use Paddle for this. However, it got stalled when my client requested a contract to be signed by Paddle as Paddle would issue invoices.
Even though Paddle's contact person agreed to sign a contract had I sent it, it was just too much hassle and time for me to set it up that way.
Hey Anton, sorry to hear that. If you have any more feedback on the invoicing tool or the platform, I'd love to hear it. Either way, glad to hear you got it sorted and won the big customer :)