Productized services are all over the place, it seems like this new model has quickly become the go-to way of generating crazy numbers.
Examples such as DesignJoy, which generated $1.15M as a one-person agency, Baked Design, a design studio achieving over $100K in monthly recurring revenue (MRR), or Hunter Hammonds, a serial entrepreneur who launches new productized services monthly, generating seven figures in annual recurring revenue (ARR) in less than a year.
What do all these productized services have in common? What can we learn from them and apply to our own businesses to sell more?
They sell more than a product, they sell a story, let me explain.
I'm working on https://breeew.com, a tool that helps to create and manage productized services now used by more than 150+ agencies.
The number one thing productized service owners ask me is advice on how to get their first clients.
While every business is different, something that's not, is the psychology behind a customer subscribing to a service.
When someone subscribes to DesignJoy’s, Baked Design’s or Hunter’s services, they are not subscribing directly because of their landing pages or their pretty designs.
They are subscribing to a desired state they envision for themselves, attracted to the narrative they see online about those services.
They are subscribing to a story.
Their stories create trust, establish them as key players in the industry and because of that, people believe in them and love them, in their mind, their lives will be better after they subscribe.
Every good story starts somewhere and for you as you’re getting started, it probably means that you need to start to create this narrative around you and your service.
Stories can be conveyed in different ways, whether through writing, speaking, or sharing videos; the medium isn't what matters most. What matters is to craft a narrative that speaks to your target audience and more importantly that doesn’t sounds fake or forced.
The secret sauce is then simple: slow authentic growth. (The #buildinpublic movement on twitter is perfect for that)
Show up every day, do the work, share the work with everyone online and ultimately people will start to notice, will start to follow and will start to crave your story.
Let’s take Baked Design’s example: they didn’t start with tons of followers or even clients. They roasted landing pages and redesigned them for free, without permission and did it in such a good way that people LOVED it.
They slowly increase their prices, expended their offering until becoming what they are today. This is not luck, this is pure work and it paid off.
Productized services offer many, many advantages, but, as with any business, they demand a well-crafted marketing strategy—and the most effective strategy is a compelling story.
Hey Anthony! Time to put those crazy numbers to the test and maybe treat ourselves to some fancy avocado toast. Thanks for sharing
I wish they were my numbers but they're not 😂
Still chasing ramen as we speak!
good insight Anthony, I think storytelling is the superpower of business. Recently, I launched my new business idea (cryptodorea .io) but don't know how to create my own story. It's a little tricky to tell.
You know, I mean what strategy could we use to make this story fascinating to people? in using what channels?
These days, the world is populated with so much content that people are exhausted from hearing words.
What are your suggestions for me as a new entrepreneur? Which strategy must I use to make my storytelling reach the largest audience?
Story aren't allays about something epic happening, but it can be about a journey around what you're offering.
For exemple, creating a story about a business is really hard (Nike does it very well for instance, with the "Just do it" campaign, but in most cases, for normal people like us it's hard.
For a story to be fascinating, it needs to be relatable and guess what? YOUR story about making this product is what makes all of this relatable!
A lot of people (even more in our day and age) are buying things not because of a brand, but because of someone they follow online (creator economy).
Your best bet to create a good story for your target audience is to tell your story to them about a product you're making for them!
How are you doing it? Why? What were the challenges? What's coming next?
Hope it helps! :)
Great insights on the power of storytelling in the productised services realm.
Thanks 🙏🏻
I'm starting my Productized service journey right now.
Already have a website called Hi! Design (hidesign .io check it out if you like can't share links within IndiHackers since I'm a newbie here)
There's a lot of info on how to build the product myself, yet it feels like a mountain when it comes to spreading the word, I wish there was a place to do that.
Hey Richard, well done with your service it looks amazing!
Like I said in my post, I've help 150+ productized services with https://breeew.com and what I see working best for them is when the agency owner treats the agency as a startup.
Marketing should be king and making yourself visible online is the best thing.
Try to answer to those questions:
I'm about to write a course on how to sell productized services with everything I learn, should be available in a month top! 🙃
Loved your idea.
But it's super exhausting when you have a couple of clients and you have to share your story every day.
How to handle both design and marketing?
Something that I'm trying to do is to share a little thing on Twitter every day, it doesn't need to be much!
Something that I learned or did, that might help others in their journey! :)
Sometimes it get no attention whatsoever and sometimes it gets 50k views, you never know when it happens.
You've just got to do the reps 😄