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The secret to rebuilding your brand
by
PavatiDasani
https://www.newsweek.com/you-dont-need-spend-thousands-leads-heres-secret-rebuilding-your-brand-1688155
"It would be best to track brand sentiment before, during, and after the rebranding." <- What if brand sentiment becomes less favorable after the re-brand? Do you go back to the old version or do you give it time? Also, the focus group you're getting feedback from would already know the old brand (i.e. they represent "existing customers" in this sense), so this approach wouldn't be great at gauging the preferences of new customers.
I totally agree with you on this. They suggest "If the conversation is negative, you'll have to go back to the drawing board and strategize." Really?! How much time do you give it?! And how many people's feedback are you relying on? Surely if all of these people knew the old brand, as you say, they're at least somewhat bias.