Trying to retain more customers? lessons from a $6 Trillion industry

Hi! I just wrote this article, trying to explain some lessons, tips and exercises the Industry applies to improve their customer retention in our blog. It is a work in progress, so any feedback would be awesome. Is it clear enough? 🤔 how could I make it more relevant if you have your SaaS startup and are trying to build up your customer retention strategy?

https://tenstars.co/blog/customer-retention-strategy-lessons-from-insurance-industry

Cheers!